Hilton Grand Vacations
Welcome Center Representative The Fountains Resort, Orlando
Hilton Grand Vacations, Orlando, Florida, us, 32885
Welcome Center Representative The Fountains Resort, Orlando
What makes Hilton Grand Vacations unique? Together, We Can. We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment, and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding, and supporting those achievements. Together, We Can. Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry! Job Description
As a
Welcome Center Representative , you will assist in checking in Mini-Vac clients as well as support manifesting OPC tours. Our Representatives provide information for hotel reservations for Mini-Vac clients. In addition, our team assists in booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales. Responsibilities include, but are not limited to: Book, modify, and service reservations for our guests and communicate effectively. Confirm & qualify each incoming guest for their presentation. Report on tour reconciliations at varying times throughout the day to appropriate departments. Reschedule any mini vac tours that were missed or no showed for their tour. Answering any questions from owners or non-owners concerning their reservations. Address any special needs that owners and non-owners may have. Greet non-owners/ guests who arrive for their vacation. Go over qualifications with the guests at the time of booking, confirming, and during check-in. Supply guests with local information, maps to their hotels and the surrounding area. Selling Busch Gardens/ Scuppers tickets and any tickets that may enhance the guests vacation. Report on arrivals, no shows, tour invites, late arrivals, and daily room/ Inhouse booking activity daily. Benefits: 401(k) Dental insurance Vision insurance Health insurance Paid time off Employee discounts and much, much more! Schedule: Open availability schedule anywhere from 7:30am 9:30pm. Holidays and weekends are a must. Our commitment to diversity We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
What makes Hilton Grand Vacations unique? Together, We Can. We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment, and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding, and supporting those achievements. Together, We Can. Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry! Job Description
As a
Welcome Center Representative , you will assist in checking in Mini-Vac clients as well as support manifesting OPC tours. Our Representatives provide information for hotel reservations for Mini-Vac clients. In addition, our team assists in booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales. Responsibilities include, but are not limited to: Book, modify, and service reservations for our guests and communicate effectively. Confirm & qualify each incoming guest for their presentation. Report on tour reconciliations at varying times throughout the day to appropriate departments. Reschedule any mini vac tours that were missed or no showed for their tour. Answering any questions from owners or non-owners concerning their reservations. Address any special needs that owners and non-owners may have. Greet non-owners/ guests who arrive for their vacation. Go over qualifications with the guests at the time of booking, confirming, and during check-in. Supply guests with local information, maps to their hotels and the surrounding area. Selling Busch Gardens/ Scuppers tickets and any tickets that may enhance the guests vacation. Report on arrivals, no shows, tour invites, late arrivals, and daily room/ Inhouse booking activity daily. Benefits: 401(k) Dental insurance Vision insurance Health insurance Paid time off Employee discounts and much, much more! Schedule: Open availability schedule anywhere from 7:30am 9:30pm. Holidays and weekends are a must. Our commitment to diversity We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.