Ritchie Bros.
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
* Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. * Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc. * Responsible for processing payments from successful bidders * Provide customers with information about auxiliary services. * Ensure that superior customer service is always delivered to all customers. * Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers * Perform other duties as assigned. * Previous work experience where you worked in-person with customers. * Experience using computers, and able to learn to use new technology and software. * Excellent keyboarding skills for data entry. * A commitment to providing fantastic customer service. * Able to work well and maintain a positive attitude in high-pressure situations. * A friendly, outgoing, patient personality. * You thrive working as part of team, pitching in wherever you're needed.
* Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. * Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc. * Responsible for processing payments from successful bidders * Provide customers with information about auxiliary services. * Ensure that superior customer service is always delivered to all customers. * Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers * Perform other duties as assigned. * Previous work experience where you worked in-person with customers. * Experience using computers, and able to learn to use new technology and software. * Excellent keyboarding skills for data entry. * A commitment to providing fantastic customer service. * Able to work well and maintain a positive attitude in high-pressure situations. * A friendly, outgoing, patient personality. * You thrive working as part of team, pitching in wherever you're needed.