Flow Control Group
Essential Functions
Handling of incoming phone calls for pricing, lead times, expediting, literature, data sheets, etc. Processing of incoming orders and quote requests through our ERP system Handle requests and provide support, which can include
Creation and maintenance of quotations Processing and expediting customer orders, verification of confirming orders Satisfying customer requests for literature, sales samples and technical information Communication to outside sales team for opportunities deserving additional attention Creation of purchase orders for drop ships, rush or special orders, entered on vendor websites, when required
Customer Service Support
Filing, record keeping and database clean-up/maintenance Assist in the resolution of AR/AP discrepancy issues Assist with Product Integration Group order entry
Qualifications
Required Education: High school or equivalent Strong communication skills (both verbal and written) Ability to multi-task and familiarity with general office duties Knowledge of Excel, Word, and Outlook Experience with Prophet 21 ERP system a plus Customer service experience is required with a positive attitude
Handling of incoming phone calls for pricing, lead times, expediting, literature, data sheets, etc. Processing of incoming orders and quote requests through our ERP system Handle requests and provide support, which can include
Creation and maintenance of quotations Processing and expediting customer orders, verification of confirming orders Satisfying customer requests for literature, sales samples and technical information Communication to outside sales team for opportunities deserving additional attention Creation of purchase orders for drop ships, rush or special orders, entered on vendor websites, when required
Customer Service Support
Filing, record keeping and database clean-up/maintenance Assist in the resolution of AR/AP discrepancy issues Assist with Product Integration Group order entry
Qualifications
Required Education: High school or equivalent Strong communication skills (both verbal and written) Ability to multi-task and familiarity with general office duties Knowledge of Excel, Word, and Outlook Experience with Prophet 21 ERP system a plus Customer service experience is required with a positive attitude