Rosso Recruiting
Job Description
Job Title: HVAC Dispatcher / Coordinator
Location:
Marietta GA
Pay:
Up to $35/hour
Experience:
5+ years office experience (HVAC service dispatching preferred)
Availability:
Full-time, on-site
Start Date:
ASAP
About the Job
We're hiring an HVAC Service Dispatcher / Coordinator to manage scheduling and day-to-day communication between our field technicians and customers. This is a critical role that helps keep operations running smoothly, ensures accurate project coordination, and maintains strong customer relationships.
If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long-term stability and great benefits.
Key Responsibilities Receive and respond to all client inquiries, service calls, and after-hours requests Prioritize incoming service tickets and dispatch field technicians accordingly Schedule preventive maintenance visits, repairs, and equipment startups Act as liaison between the office and assigned field technicians Order and track job materials Monitor open work orders and ensure timely resolution and documentation Prepare weekly technician time reports; verify hours and expenses Maintain and update dispatch board, open call reports, and work notes Follow up on customer issues and ensure satisfaction Coordinate monthly maintenance workload and provide updates Invoice completed jobs and communicate job status with clients Requirements
3+ years of office coordination or dispatching experience (HVAC or trades preferred)
Strong communication skills and professional customer service approach
Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
Familiarity with HVAC service operations and terminology a plus
Proven accuracy and attention to detail in timekeeping and documentation
Proficient in Microsoft Word, Excel, Outlook,
Able to work well with teams and handle deadlines under pressure
Benefits
Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Short-term disability Career development and long-term opportunity with a solid team
Location:
Marietta GA
Pay:
Up to $35/hour
Experience:
5+ years office experience (HVAC service dispatching preferred)
Availability:
Full-time, on-site
Start Date:
ASAP
About the Job
We're hiring an HVAC Service Dispatcher / Coordinator to manage scheduling and day-to-day communication between our field technicians and customers. This is a critical role that helps keep operations running smoothly, ensures accurate project coordination, and maintains strong customer relationships.
If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long-term stability and great benefits.
Key Responsibilities Receive and respond to all client inquiries, service calls, and after-hours requests Prioritize incoming service tickets and dispatch field technicians accordingly Schedule preventive maintenance visits, repairs, and equipment startups Act as liaison between the office and assigned field technicians Order and track job materials Monitor open work orders and ensure timely resolution and documentation Prepare weekly technician time reports; verify hours and expenses Maintain and update dispatch board, open call reports, and work notes Follow up on customer issues and ensure satisfaction Coordinate monthly maintenance workload and provide updates Invoice completed jobs and communicate job status with clients Requirements
3+ years of office coordination or dispatching experience (HVAC or trades preferred)
Strong communication skills and professional customer service approach
Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
Familiarity with HVAC service operations and terminology a plus
Proven accuracy and attention to detail in timekeeping and documentation
Proficient in Microsoft Word, Excel, Outlook,
Able to work well with teams and handle deadlines under pressure
Benefits
Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Short-term disability Career development and long-term opportunity with a solid team