Diocese of Rockford
Front Desk Receptionist (Boylan Tennis Center)
Diocese of Rockford, Rockford, Illinois, United States, 61103
Location:
Boylan Tennis Center Reports To:
Tennis Center Manager / Director of Tennis Employment Type:
Part-Time
Position Overview
The
Front Desk Receptionist
is the first point of contact for members, guests, and visitors at the tennis center. This role is essential for creating a welcoming environment, providing excellent customer service, managing court reservations, and supporting the smooth operation of day-to-day activities at the club.
Key Responsibilities
Customer Service & Front Desk Operations Greet members and guests with professionalism and a friendly attitude. Answer phone calls, emails, and in-person inquiries about programs, lessons, and events. Provide information about membership, programming, and upcoming events. Check in players for lessons, clinics, and events. Scheduling & Reservations
Manage
court reservations
and event bookings through
CourtReserve
(or similar club management software). Assist with program registration and event sign-ups. Handle cancellations, waitlists, and schedule changes. Administrative Support
Process payments for lessons, events, and merchandise sales. Keep front desk area clean, organized, and stocked with needed supplies. Assist with event preparation (printing draws, creating check-in lists, preparing welcome materials). Communicate with coaches and staff to ensure smooth daily operations. Marketing & Communication
Share club updates and event details with members in person or over the phone. Help send reminders and updates about programs, events, and closures using club systems (email, text, or social media if applicable). Requirements
Qualifications
Strong customer service skills and a friendly, professional demeanor. Experience with scheduling software (CourtReserve or similar) is a plus but not required - training provided. Excellent communication and organizational skills. Comfortable multitasking in a busy environment. Basic computer skills (email, scheduling systems, POS systems).
Knowledge or interest in tennis is helpful but not required.
Boylan Tennis Center Reports To:
Tennis Center Manager / Director of Tennis Employment Type:
Part-Time
Position Overview
The
Front Desk Receptionist
is the first point of contact for members, guests, and visitors at the tennis center. This role is essential for creating a welcoming environment, providing excellent customer service, managing court reservations, and supporting the smooth operation of day-to-day activities at the club.
Key Responsibilities
Customer Service & Front Desk Operations Greet members and guests with professionalism and a friendly attitude. Answer phone calls, emails, and in-person inquiries about programs, lessons, and events. Provide information about membership, programming, and upcoming events. Check in players for lessons, clinics, and events. Scheduling & Reservations
Manage
court reservations
and event bookings through
CourtReserve
(or similar club management software). Assist with program registration and event sign-ups. Handle cancellations, waitlists, and schedule changes. Administrative Support
Process payments for lessons, events, and merchandise sales. Keep front desk area clean, organized, and stocked with needed supplies. Assist with event preparation (printing draws, creating check-in lists, preparing welcome materials). Communicate with coaches and staff to ensure smooth daily operations. Marketing & Communication
Share club updates and event details with members in person or over the phone. Help send reminders and updates about programs, events, and closures using club systems (email, text, or social media if applicable). Requirements
Qualifications
Strong customer service skills and a friendly, professional demeanor. Experience with scheduling software (CourtReserve or similar) is a plus but not required - training provided. Excellent communication and organizational skills. Comfortable multitasking in a busy environment. Basic computer skills (email, scheduling systems, POS systems).
Knowledge or interest in tennis is helpful but not required.