Online Sales Consultant Job at Toll Brothers in Pleasanton

Join to apply for the Online Sales Consultant role at Toll Brothers The Online Sales Consultant is responsible for managing all aspects of online sales and internet lead interactions to achieve company conversion goals. This includes generating virtual or in-person qualified appointments to visit a community, assisting in a sale from a customer who started online, and serving as the first point of contact to deliver a luxury customer experience from the customer’s first interaction through handing the customer over to the onsite sales team. This position will remote but based in the Pleasanton, California area. Overview Join an award-winning company. Toll Brothers is a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with products including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing. Toll Brothers is committed to an inclusive, fair workplace where diverse perspectives are welcomed and every employee can be their authentic self. Toll Brothers seeks an Online Sales Consultant to manage all aspects of online sales for operations in California. The role is remote with base in the Pleasanton, CA area. Responsibilities Set appointments to generate traffic and drive internet lead conversion to appointments Respond quickly to computer-generated leads in a Toll-brand appropriate manner Qualify leads, schedule customer visits to the community, and complete a handoff to the onsite sales team Use phone, email, and texting programs to contact leads from all available channels Conduct regular follow-up on a personal level based on lead rating and interest Partner with the onsite sales team to drive internet lead conversion to appointment Prospect through campaigns and other appointment-setting activities Drive Results Maintain a digital library with product, feature, neighborhood, and amenity information for customers Monitor community websites for accuracy Virtually demonstrate model homes and community features via Toll Brothers platforms Maintain an FAQ for all covered communities Visit communities to learn unique selling propositions, home designs, sites, and amenities Utilize core applications (Salesforce, Pivotal, Microsoft Office, E1) to meet business needs and update customer information Prepare and present project review forms as needed Provide weekly comments/insights for future community and online sales reports Attend and participate in sales, future community start-up, and monthly marketing meetings as needed Visit communities monthly within the assigned geographic territory Customer Service Provide exceptional experiences to customers contacting us via online forms, chat, or phone Redirect callers and web customers to the correct department as needed Provide a general overview of the new-home building process and set next steps expectations Coordinate with marketing to nurture and build interest for Coming Soon leads Survey customers and update records based on responses Follow up after visits to confirm fit or provide options Maintain chat availability on TollBrothers.com Send a congratulations video email to customers after agreement is reported Qualifications Does this describe you? Customer-focused: understand customer needs and Toll Brothers offerings to craft win-win solutions Sales-oriented: uses sales techniques to develop leads and gain customer commitment Collaborative: works with onsite sales, marketing, and operations across multiple departments Strong communication: clear writing and speaking with professional grammar Willingness to take on additional responsibilities Do you have these qualifications? Essential: 2+ years sales or customer service experience Excellent written and verbal communication skills Solid planning and multi-tasking skills Real Estate license is required in some states Weekend availability Full-time, 5-day work week Travel may be required based on areas of coverage Must reside within areas of coverage Local to the Pleasanton, CA area Preferred: Bachelor’s degree 3+ years new home sales experience New home construction knowledge CRM knowledge Salary: $50,000-$60,000 plus a per-appointment bonus program and a monthly mobile device allowance. We offer comprehensive medical/dental, 401(k) with company match, discounted stock purchase, discounts on mortgages, homes, and more. Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry! APPLY ONLINE TODAY! Toll Brothers is committed to equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable laws. Toll Brothers will not tolerate unlawful discrimination on the basis of sex, age, race, color, religion, national origin, ancestry, citizenship, disability, sexual orientation, gender identity, or any other status protected by law. Seniority level Entry level Employment type Full-time Job function Management and Manufacturing Note: This description reflects the essential duties and responsibilities and is not intended to be an exhaustive list of all duties and responsibilities. The role may require other duties as assigned. #J-18808-Ljbffr