Isospin Technologies, LLC
Description: The client is seeking an experienced ServiceNow Expert to lead the design, development, and administration of ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization. Key Responsibilities: • Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management. • Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality. • System Integrations: Develop and maintain API-based integrations between ServiceNow and other enterprise systems. • Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery. • Security & Compliance: Implement role-based access controls, monitor platform performance, and ensure compliance with security policies. • Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption. • Documentation & Training: Produce technical and user documentation; provide training to system users and administrators. Required Qualifications: • 4+ years of hands-on ServiceNow administration and development experience. • Strong understanding of ITIL processes and best practices. • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio. • Experience with ServiceNow integrations using REST/SOAP web services. • Strong analytical skills and ability to translate business requirements into technical solutions. Preferred Qualifications: • ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD). • Experience with ITOM Discovery, Event Management, or Performance Analytics. • Knowledge of Agile/Scrum methodologies. Soft Skills: • Excellent written and verbal communication abilities. • Strong stakeholder management and collaboration skills. • Ability to prioritize and manage multiple projects simultaneously.