Technical Writer

Job Description - Create, update, and maintain documentation including but not limited to product documentation, procedures, and technical documentation to support various compliance products and services. - Organize complex information into logical, intuitive structures. - Define documentation standards, templates, and style guides for consistency. - Partner closely with various technology other business stakeholders to gather source information. - Transform complex information into clear, user-friendly documentation - Ensure documentation is technically correct, complete, and tested against actual product behavior. - Create and update a central documentation repository in Confluence including maintain taxonomy, metadata, and version control. - Ensure consistency and industry best practices are incorporated into the documentation artifacts. - Enforce style, grammar, and clarity standards. - Manage review processes with SMEs and stakeholders. Roles & Responsibilities • Create, update, and maintain Archiving Technology documentation including but not limited to product documentation, procedures, and technical documentation to support various compliance products and services within eDiscovery Services and Archiving Technology • Organize complex information into logical, intuitive structures. • Define documentation standards, templates, and style guides for consistency. • Partner closely with eDiscovery, Archiving Technology and other business stakeholders to gather source information. • Transform complex information into clear, user-friendly documentation • Ensure documentation is technically correct, complete, and tested against actual product behavior. • Create and update a central documentation repository in Confluence including maintain taxonomy, metadata, and version control. • Ensure consistency and industry best practices are incorporated into the documentation artifacts. • Enforce style, grammar, and clarity standards. • Manage review processes with SMEs and stakeholders. Generic Managerial Skills, If any • Bachelor’s degree or a combination of education plus equivalent work experience preferably with a credentials in writing, e.g., communications, English • Exceptional writing skills: This is a fundamental requirement, encompassing clarity, conciseness, grammar, and the ability to simplify complex ideas • Technical aptitude: Need to understand the underlying technical concepts of the product or subject being documented. Understand and translate complex technical concepts to a non-technical audience, and the ability to translate legal/regulatory processes and requirements to IT partners • Strong research skills: The ability to effectively gather and analyze information from various sources is crucial • Communication and interpersonal skills: Effective verbal and written communication is essential for collaborating with subject matter experts, team members, users, and other stakeholders at all levels of the Bank. • Attention to detail: Ensuring accuracy and precision in technical documentation is paramount • Familiarity with technical writing tools and software: Proficiency in tools like Word, screen capture software, graphics , Confluence • Organizational and project management skills: Manage multiple projects, prioritize tasks, and meet deadlines is important. Work independently with minimal supervision • Critical thinking: Need to analyze information, identify potential issues, and make logical decisions to present information effectively