Landowner Relations Specialist - Customer Service Representative

Softtek Integration Systems, Inc. is seeking to hire three Landowner Relations Specialists to support our client near Canonsburg, PA . The Landowner Relations Specialists are responsible for answering a live hotline and talking with landowners to answer questions and help resolve issues as needed. These are contract engagements scheduled for a duration of 6 months. 5- 6 week mandatory in-person training at the Canonsburg PA office, then remote for the most part following training Post training schedule: Monday- Friday 8:am- 4:30pm (with a 30-minute lunch break) Candidates must have reliable internet (that the company does not provide) All tech is provided except a printer * - mandatory to have a printer at home for remote work Required Skills/Experience: 3+ years' customer service/support or similar work experience Oil and Gas industry experience is highly preferred; some general understanding of oil and gas land administration ( familiarity with leases, titles, and division orders and general land owner concerns) Experience answering and making calls; enjoys talking to people and helping them resolve their issue Must be willing to answer calls and handle high volume. (95+ calls/day) Able to effectively communicate with an individual who might be upset about an issue that needs resolved Professional demeanor suited to working in a customer facing capacity Ability to multitask and prioritize work, independently and effectively Ability to work in a fast-paced, dynamic, and results-oriented environment Experience with the full MS Office Suite Bachelor's Degree, preferred Strong customer service skills Activities to Perform: On a daily basis, the Customer Service/Land Owner Relations Representative will provide administrative and customer service support to the Land Owner Relations team in a variety of ways including, but not limited to, the following: A broad range of administrative support and document management related tasks including document scanning, management, updating and cataloging within internal databases Answer live/incoming calls on the Landowner Relations hotline as well as return calls as needed Answer landowner questions, research and document cases and escalate as needed Manage landowner issue/case needing escalated through to resolution collaborating with internal partners until the case is closed or further escalated to a team lead Review incoming mail and other land related documentation Create and monitor accounts /Cases (from land owner issues) within Salesforce Manage landowner account updates - prepare/mail change of address and ACH forms; process new/revised owner account data Create and maintain strong relationships with interest partners and industry peers Research owner inquiries related to discrepancies in payments, interests, and settlements Landowner payment inquiries - confirm decimal interests by calculating various interest types working interest, net revenue interest, NPRI, overriding Interests, Take in Kind (TIK) Analyze land data to confirm leasehold HBP status, including but not limited to GIS Maps, Enertia and Glancer Review lease Documents to confirm Lease Term, Royalty Percentage, Gas Price, Deductions, Market Enhancement etc. Provide assistance to legal department to resolve claims and civil matters Other Land Department responsibilities as assigned. Softtek Company Summary: Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries. Through on-site, on-shore and its trademarked Global Nearshore™ service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry. Vision: We aspire to transcend as a leading global provider of IT and business process solutions, forging longstanding and mutually beneficial relationships built on a foundation of earned trust. We will build our future by being a well-grounded and socially responsible company, with a profitable track record, delivering innovative high quality services, driven by a passionate, human-centric culture. Services: Application-Related Services Business Process Outsourcing IT Infrastructure Support Software Products and Associated Services Customers: Softtek is a preferred service provider for several Fortune 500 organizations Top-tier corporations in the markets where we operate Awards and Distinctions: SEI CMMi Level 5 Six Sigma Corporate Program IAOP Global Outsourcing 100 List®, 2009, 2010, 2011 10 SAP Award of Excellence in “Best Regional Partner” category Named as a "Strong Performer" for SAP Implementation services by Forrester Globalization-2010 Award for Performance, GE GDC Program BusinessWeek Emerging Outsourcing Players ISO 9001:2008 (for Procurement Services from Aguascalientes, Mexico and for “Design, development, support and IT application improvements” in Argentina) ISO 9001:2008 Certification (for Development, Maintenance & Application Support in Brazil) Gartner Best Solution Delivery Award 2004 The Global Services 100 - Top Company to Watch South of the Border 2007 & 2008 and Top Company to Watch in Latin America 2006 by neoIT and Global Services Magazine Great Place to Work® Institute’s Best Places to Work For: Argentina, Brazil, and Mexico Only Latin-American company in Gartner’s Magic Quadrant for Offshore Application Services 2006 & 2007 For additional information, visit our website at www.softtek.com For other employment opportunities, go to: http://www.softtek.com/en/unitedstates/jobs-usa-canada