Overnight Front Desk Job at Grand Fitness in Goleta

Join us at Grand Fitness as an Overnight Front Desk Associate.

Who We Are

Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.

Job Description

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. As an Overnight Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” experience!

Benefits

• On-Demand Pay
• Medical, Dental, and Vision insurance (full-time employees only)
• Employee perks and discount program
• Free Black Card Membership
• 401(K) Plan Savings plan

Responsibilities

• Work an overnight shift.
• Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Resolve member concerns and escalate to a leadership as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals in compliance with PCI policy.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
• Ensuring restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.
• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 50 pounds.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state, and local laws. Salary: $16.50 Per Hour.