HOA Concierge – Overnight Job at Pyramid Global Hospitality in Bellevue

Overview

Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Check out this video for more information on our great company!

Location Description: Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue—a premier lifestyle destination with exclusive shopping, dining, and luxury living—this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views. At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Here, you’ll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, We Offer

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days

For Part-Time Associates, We Offer

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

Overview

InterContinental Seattle Bellevue is a distinguished addition to Pyramid Global Hospitality. Located in downtown Bellevue, the property offers 208 guest rooms and 12,000 square feet of meeting and event space. The hotel emphasizes luxury, guest service, and professional development. Shift: 11:00 PM - 7:00 AM, Fridays and Saturdays.

Responsibilities

As the Overnight Concierge, you’ll be the welcoming face and trusted resource for our residents. You’ll ensure they feel at home by providing outstanding service and assisting with a variety of needs. Your main responsibilities will include:

• Warm Welcome & Resident Support: Greet residents with a friendly, professional demeanor. Assist with inquiries about local attractions, transportation, dining, and services.
• Seamless Communication: Answer phone calls, relay messages, and provide timely, accurate information.
• Resident Services & Assistance: Arrange and confirm recreational, business, and dining activities. Assist with service requests, such as medical referrals, childcare, and florists.
• Package & Delivery Coordination: Assist residents with food and beverage deliveries and ensure secure handling of packages.
• Complaint Resolution: Address concerns with professionalism, conducting thorough research to find the best solutions. Stay calm and composed, even during high-pressure situations.
• Safety & Security: Work closely with Security to monitor the lobby, maintain a vigilant presence, and ensure a safe environment.
• Maintain Standards: Follow HOA and Pyramid Hotel Group guidelines for professional conduct, grooming, and attendance.

Qualifications

What we need from you: We’re seeking a dedicated team player with a passion for hospitality and exceptional service. The ideal candidate will have:

• Experience: Previous experience as a concierge or front desk associate is required. Computer skills will be needed as the concierge will need to check email amongst other systems. Prior experience with BuildingLink is preferred but not required.
• Education: High school diploma or equivalent.
• Communication Skills: Strong verbal and written communication skills in English (additional languages are a plus!).
• Professionalism: A neat, polished appearance and a friendly, proactive attitude.
• Problem-Solving Skills: Ability to handle high-pressure situations with patience, tact, and diplomacy.
• Certifications: CPR and/or First Aid training is preferred but not required.
• Flexibility: Willingness to work varying schedules to meet business needs.

Compensation

The compensation for this position is $25.00/Hr. - $25.00/Hr. based on qualifications and experience.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Hospitality

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