Administrative Assistant Job at PuroClean in Town of Orchard Park

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description: With a 'One Team' mentality, perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely.

Responsibilities include:

• Address and manage customer needs and concerns, notify management and ownership as needed
• Answering calls, providing customer service and documenting messages
• Preparing and maintaining job documentation to brand standards
• Management of compliance documentation, business resume and national account programs
• Weekly collection of accounts receivable and reporting to management
• Maintaining inventory of office supplies, cleaning products and all office related materials
• IT support, facilitating weekly computer backups, software upgrades and organization
• Supporting marketing efforts and continuing to grow personally and professionally in the business

Qualifications:

• Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
• Aptitude with handling customers, showing patience, empathy, and clarity of 'message'
• Skilled with organization, record keeping and close attention to detail
• Respect for safety and brand identity guidelines. Ability to present yourself professionally
• Talent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.

We offer competitive wages, 401K with company match, paid time off, and opportunities for career advancement.

PuroClean is an equal opportunities employer and welcomes applications from diverse candidates.