Receptionist Job at Andretti Indoor Karting & Games in Fort Worth

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Position Summary

An Andretti Receptionist is a part-time role responsible for anticipating guest needs, and exceeding guest service expectations all while providing a fun and exciting atmosphere. All positions are responsible for assisting guests in various areas, in many capacities, and following Andretti Indoor Karting & Games high standards of quality Guest satisfaction.

Key Responsibilities

• Welcome visitors by greeting them in person, email or the telephone.
• Answer the telephone within the 2-ring guideline and follow up on any calls missed.
• Check, respond and disperse any voicemails or messages received to the appropriate persons.
• Communicate and screen calls for department manager and other Andretti management personnel.
• Maintain office security by following safety procedures and controlling access to reception desk.
• Perform clerical receptionist duties such as filing, faxing, photocopying and transcribing.
• Receive and sort daily mail and deliveries.
• Create and run documents using any Microsoft Office Suite Application.
• Anticipate and respond to Guests in a friendly and positive manner with a sense of urgency.
• Assist with Guest recovery and notify manager to ensure positive Guest experiences.
• Constant working knowledge of Andretti brand, product and policies and procedures.
• Communicate clearly and professionally while interacting enthusiastically with Guests and fellow co-workers.
• Works as a team player in meeting guests’ needs, and actively contributes to the efforts of other departments.
• Observe, instruct and monitor Guests for safety and guideline adherence.
• Attend all required department and company meetings and training sessions.
• Maintain a clean and safe work area in compliance with Andretti Indoor Karting & Games policies and procedures.
• Be aware and knowledgeable of facility emergency procedures.
• Perform Opening, Running and Closing department duties as assigned.
• Prior guest service or hospitality experience is preferred.

Skills & Requirements

• High School Diploma or equivalent.
• The desire and ability to be pleasant, upbeat and sociable throughout the workday.
• Be able to work a varied schedule to include days, nights, holidays and weekends.

About Andretti Indoor Karting & Games

Andretti Indoor Karting & Games can be the Starting Line for your Career! Andretti Indoor Karting & Games (AIKG) is a rapidly growing Family Entertainment company with locations in Florida, Georgia, Texas, and Arizona, with more locations coming throughout the US. We are driven to develop, train and promote from our entry level positions. We offer support for ongoing professional development and training.

Physical Requirements

• Walk or stand for extended periods of time.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50 lbs.
• The ability to communicate quickly and accurately.
• The work environment may include bright, dim or flashing lights and loud sounds.
• Requires manual dexterity to use and operate all necessary equipment.
• Be able to understand, follow and maintain safety standards at all times.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative
• Industries: Entertainment

Fort Worth, TX