Royal Caribbean Group is hiring: Receptionist in Miami

Overview

Receptionist role at Royal Caribbean Group, on site in Miramar, Florida.

Royal Caribbean Group is a vacation-industry leader with global brands including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. The Facilities team has a full-time Receptionist position reporting to the Facilities Senior Manager.

Responsibilities

• Work at the front desk and handle front desk duties while supporting internal departments.
• Greet visitors and assist guests with appointments.
• Answer written and verbal requests, receive telephone and personal callers, route to appropriate employees, and take messages.
• Receive and distribute incoming/outgoing mail; open, sort, and route mail; assist with bulk mailings.
• Compose and send routine acknowledgements or simple form letters in response to inquiries.
• Set up and maintain simple files; assist in preparing and administering office accounts and records; enter/update/retrieve information in files/databases.
• Schedule and coordinate meetings and appointments; maintain the office calendar.
• Coordinate conference room use, ensuring space is clean and organized.
• Assist with automated equipment and office technology (facsimile, computers, printers, copiers, voice mail, email, telephone systems).
• Attend trainings, seminars, and workshops as deemed necessary.
• Screen incoming calls and route to appropriate extensions.
• Ensure visitors sign in, issue visitor badges, and announce guests on arrival.
• Manage visitor parking access and direct employees to designated parking areas.
• Maintain a tidy, welcoming reception area and keep literature organized; report issues to the Facilities Help Desk.
• Coordinate with the Facilities administrative team to update information in databases (e.g., SharePoint).
• Report any observed violations of company Rules and Regulations.
• Be familiar with fire alarm system operations and report incidents to Security and Facilities.
• Provide support to the Sr. Facilities Manager as needed.

Performs other duties as required. This description does not imply these are the only duties; employees may be asked to perform other job-related duties by supervision or management.

Qualifications And Education

• General knowledge of organization and basic support or high-volume telephone service.
• Work within well-defined procedures and instructions.
• Working knowledge of office practices, procedures, and equipment; ability to use automated equipment and office software; ability to file documents.

We know there is a lot to consider. Recruiters can provide guidance and answer questions during the application process. Equal employment opportunity and non-discrimination policies are in effect.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Travel Arrangements

We’re committed to equal opportunity in employment and promotion regardless of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.