Customer Service Openings - Hiring Immediately Job at MassMarkets in Wichita

Overview

Customer Service Openings - Hiring Immediately at MassMarkets. Join to apply for the Customer Service Openings - Hiring Immediately role at MassMarkets.

Location: Wichita, KS. Job types: Full-Time & Part-Time. Pay: Hourly + Bonus. Benefits include paid training, paid time off, medical, dental, vision, life insurance, retirement, advancement opportunities, flexible schedules, daily contests, prizes, casual dress code, and regular raises.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions. We are seeking Customer Service Agents to join our team immediately. You will handle inbound calls, troubleshoot basic technical issues, build customer relationships, and identify opportunities to upsell products and services while representing recognized brands. This role offers growth, learning, and advancement opportunities.

Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use knowledge base and training to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to type at least 20 WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable attendance and punctuality.
• Strong problem-solving, conflict resolution, and multitasking skills.
• Customer-first mindset: empathetic, patient, and responsive.
• Team-oriented with a drive to succeed in a fast-paced environment.

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, sales, chat, or admin roles.
• Experience in a contact center or government-related work.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on results.
• Must be willing to submit to drug screening. Job offers are contingent on results.

Compensation & Benefits

Starting compensation is based on experience. We offer a comprehensive benefits package including:

• Paid Time Off, holidays, and regular raises.
• Incentives and rewards with contests and prizes.
• Health benefits (medical, dental, vision) after eligibility periods; MEC medical plans available after 30–60 days depending on location.
• Retirement savings, disability, life, and supplemental insurance options where available.
• Career growth through internal promotions and paid training.
• Casual dress code and a collaborative work environment.

About MassMarkets / MCI

MassMarkets is part of MCI, a family of brands providing CX/DX solutions, IT services, and BPO. MCI emphasizes growth, diversity, and equal opportunity. All employees are evaluated on merit and qualifications. Employment practices comply with applicable laws and regulations.