Mass Markets is hiring: Customer Service Representative (Hiring Immediately) in

Customer Service Representative (Hiring Immediately)

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Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for Customer Service Representatives to join our fast-growing team!

In this role, you’ll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients. You’ll have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities:

• Manage inbound calls, chats, and emails with professionalism and empathy
• Resolve product, process, and basic technical inquiries while aiming for first-contact resolution
• Identify customer needs and offer relevant product or service solutions
• Research, troubleshoot, and collaborate with internal teams to resolve issues
• Document customer interactions accurately and maintain data confidentiality
• Stay updated through ongoing training and knowledge resources
• Uphold service standards and meet performance goals in a fast-paced environment

Candidate Qualifications:
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Strong problem-solving, conflict resolution, and troubleshooting abilities
• Ability to type 20+ WPM and navigate multiple systems confidently
• Proficiency with Microsoft Office and familiarity with Windows operating systems
• Reliable, punctual, and motivated with a strong work ethic
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, self-manage, and adapt in a fast-paced setting
• Team-oriented with a positive, professional attitude

Preferred Experience (Not Required):

• 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
• Experience handling government or enterprise accounts
• Knowledge of CRM tools or call center systems

Compensation Details:
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

EQUAL OPPORTUNITY EMPLOYER:
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.