DoorDash is hiring: Merchant Success Manager, Restaurants in Tempe

Join to apply for the Merchant Success Manager, Restaurants role at DoorDash.

About The Team

In Inside Account Management (IAM) we drive DoorDash market share and restaurant revenue growth for our SMB merchants. We prioritize incremental order volume and value at the deepest, incremental level, to gain new levels of success for DoorDash and the restaurant owners who are our partners. Our team leverages products, optimizing options, and experience establishing communication and engagement with prospects to procure long-term growth, for the longevity of our merchants and the DoorDash platform.

About The Role

The Merchant Success Manager is responsible for a merchant's long-term retention, engagement, and overall satisfaction with DoorDash. You will cultivate our relationships with SMB business owners while helping them craft a successful partnership with DoorDash. You will demonstrate a broad scope, including holding periodic business check-ins, making operational improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on a book of accounts. You will report to the Inside Sales Manager on our Inside Account Management team.

This is a hybrid role based in the specified cities above, with some time in office and some time remote. You will need the ability to travel as needed for in-person collaboration through trainings, offsite, team-building events, and other business-related necessities.

You're excited about this opportunity because you will…

Responsibilities

• Make outbound dials to existing merchants from your book of business (200+ accounts) to upsell them on DoorDash products and marketing spend
• Establish goals and key performance indicators for current DoorDash partners (SMB restaurant merchants)
• Advise business owners on promotions and spending to achieve their revenue goals
• Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
• Deliver and present quarterly business reviews (QBR) that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
• Reduce churn, while identifying and supporting new store expansions
• Collaborate with internal growth teams to identify the best products to pitch to merchants
• Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities

Qualifications

• 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
• 1+ years of experience in outbound sales with performance against DTT minimums
• 1+ years of experience in business operations or related setting
• Experience in outbound sales, account management, portfolio management, or related roles
• Experience using Salesforce or similar CRM tools
• Proficiency with Google Sheets or Microsoft Excel for maintaining complex spreadsheets
• Demonstrates empathy with customer needs and ability to adapt to their goals

Notice to Applicants for NYC or Remote Jobs Associated With NYC

We use Covey as part of our hiring and/or promotion process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

About DoorDash

DoorDash’s mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital status, sexual orientation, gender identity or expression, disability status, or veteran status. We encourage applicants from diverse backgrounds and experiences.

Legal notices

Pursuant to local hiring regulations, we will consider for employment qualified applicants, including those with arrest and conviction records, in a manner consistent with applicable regulation. If you need accommodations, please inform your recruiting contact upon initial connection.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Software Development

Referrals increase your chances of interviewing at DoorDash by 2x

#J-18808-Ljbffr