Secretary/Scheduler (TEMP) Job at Cape Cod Healthcare in Hyannis

Join to apply for the Secretary/Scheduler (TEMP) role at Cape Cod Healthcare.

Responsibilities

1. Answer the phone in a timely, polite, and professional manner, preferably in three rings or less.
2. Respond to telephone inquiries for information or appointments, and take necessary messages.
3. Receive telephone and in-person referrals for therapy services; record necessary demographic information.
4. Greet and promptly acknowledge patients’ presence in the waiting room.
5. Check in new patients, provide paperwork, photocopy insurance cards, and ensure physician order and insurance authorization are present and valid.
6. Explain financial responsibilities to patients and obtain signatures for financial liability waivers if needed.
7. Obtain prior approvals and pre-certifications from third-party payors; document approval numbers.
8. Schedule initial and ongoing therapy appointments, pre-register patients, and input data into the database.
9. Prepare forms and labels for medical charts, assemble charts, and label pages.
10. Sort, open, and distribute mail, including correspondence and recertification forms.
11. Process medical record requests from insurance companies and attorneys.
12. Collect co-payments and prepare deposits for courier pickup.
13. Maintain and file medical records and reports appropriately.
14. Update knowledge of third-party payor regulations regularly.
15. Register patient accounts daily.
16. Handle cancellations and no-shows, and notify therapists of schedule changes.
17. Reschedule appointments and extend schedules as necessary.
18. Verify Out Of Area Provider information and enter into the database.
19. Re-register ongoing patients monthly after auto-discharge.
20. Discharge patients upon completion of services.
21. Edit therapists' schedules for time off, sick leave, etc.
22. Reschedule patients when therapists are unavailable and update schedules accordingly.
23. Ensure smooth daily patient flow and front office operations.
24. Maintain office and break room supplies.
25. Assist with purchase order processing.
26. Communicate effectively and maintain confidentiality with patients and families.
27. Attend departmental meetings as required.
28. Perform other related duties as assigned.

Qualifications

• Ability to read, write, and communicate in English.
• High school diploma or GED.
• At least two years of recent experience in a medical or rehab office, clinic, or hospital setting.
• One year of recent experience working with third-party payors, including referrals.
• Successful completion of a basic medical terminology course or passing the CCH Medical Terminology exam.
• Demonstrated keyboarding skills.

Purpose of Position

To register, pre-certify, and schedule patients for rehabilitation services and provide clerical support for the department.

Schedule Details

Temporary position, 40 hours/week, Mon-Fri, 10 am - 6 pm. No holidays or weekends. May become permanent.

Organization

Cape Cod Hospital

Location

Massachusetts-Hyannis

Department

CCH-Physical Therapy - Outpatient

Seniority Level

• Entry level

Employment Type

• Temporary

Job Function

• Administrative

Industries

• Hospitals and Health Care

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