Estes Forwarding Worldwide is hiring: Manager, North American Control Tower Oper

Manager, North American Control Tower Operations

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Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package.

Responsibilities

• Lead, direct, and manage site operations to ensure maximum profitability and customer service.
• Manage the resources and facilitate quality and efficient operations.
• Establish and maintain positive, productive customer relations while managing daily resolution of issues.
• Establish and continuously improve processes to ensure excellent customer relations.
• Ensure compliance with the internal quality policies, procedures, and guidelines.
• Develop airline and surface carrier relationships to ensure communications and services provided meet the company’s needs.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing that supports operational demands and business objectives.
• Directly accountable for Supervisors, Coordinators, and Specialists of various skill levels and experience through daily onsite direction.
• Develop and implement On-Boarding procedures for new National or Corporate Accounts.
• Responsible for creating and maintaining KPIs.
• Facilitate integrated communication between Estes Forwarding Worldwide LLC’s various internal groups, ensuring consistent and effective quality in work performance.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Note: To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Qualifications and Skills

• Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications.
• Ability to read, write, and speak English fluently.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Basic understanding and experience in project management methodologies.
• Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution and consensus building abilities.
• Effective verbal, written, and interpersonal communication skills at a management level, including performance feedback, employee development, coaching, and counseling skills.
• Allocate decision making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.
• Develop and use collaborative relationships to accomplish work goals.
• Develop individual relationships by listening, sharing ideas, and appreciating others’ efforts.
• Effectively present information and respond to questions from groups of customers and employees.
• Ability to interact well with others; work independently or in a team in a fast-paced environment.
• Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to make customers’ needs a primary focus and develop and sustain productive relationships.
• In-depth knowledge of all products and services helpful.
• Ability to identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
• Ability to explore alternatives and position to reach outcomes that gain all parties’ support and acceptance.
• Must be eligible to work in the United States. EFW will not sponsor a new applicant for employment authorization for this position at this time.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

Supervision

Position functions semi-autonomously and directly supervises 3-5 employees. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience

Minimum of a Bachelor’s degree (or equivalent) and 2-4 years of experience. Three to five years in the transportation industry required, five to seven years preferred. One to three years of supervisory or managerial experience, three to five years preferred. Experience managing external service providers (airline, cartage, truckload, line haul). Combination of experience and/or education will be considered.

Licenses/Certifications

None required.

Travel

None required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

Note: Seniority level, Employment type, Job function, and Industries sections shown below are part of the original posting and are not required for this refined description.