House Attendant - Lobby Job at The Windsor Court in Duluth

Description

Job Summary

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift.
• Handle all requests for luggage assistance at check in/out in a friendly, efficient and courteous manner.
• Practice safe work habits to ensure safety to guests, fellow associates and self.
• Handle items for 'Lost and Found' according to Avion Hospitality standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete daily assignment check list and submit to supervisor at the end of the day.
• Be familiar with Avion Hospitality policies and house rules.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
• Put all equipment away properly after usage according to Avion Hospitality standards.
• Have knowledge of and assist in all emergency procedures during the overnight shift.
• Clean and dust floors daily according to Avion Hospitality standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Clean guestrooms as needed.
• Complete special projects as assigned by the Housekeeping Manager.
• Attend meetings as required by management.
• Perform any other duties as requested by management.