Omni Hotels and Resorts is hiring: Guest Service Agent (Lobby Ambassador) in Atl

Location: Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description

To provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

• Be fully acquainted with the different points of interest.
• Assist in arranging for restaurant Reservations and transportation as required by our guests.
• Ensure that the public areas (lobby) is maintained, clean and tidy by partnering with Housekeeping Department.
• Accept other special duties as required by management.
• Interact with other departments to ensure that guests needs are satisfied.
• Follow-up with guests once hotel departments to see that problems are resolved.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• To proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, packages, rental cars, luggage assistance, etc.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

Qualifications

• Excellent customer service skills
• Maintain a professional business appearance, attitude and performance
• Must be able to work a flexible schedule including, AM & PM shift, weekends and holidays
• Candidates must be able to speak fluent English
• Must have strong communication, presentation, training and organizational skills

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available at: https://www1.eeoc.gov/employers/poster.cfm and https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf. If you need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.