Hilton Grand Vacations is hiring: Front Desk Guest Services Manager in Breckenri

Valdoro Lodge, a Hilton Grand Vacations Resort is now hiring a Guest Services Manager for their beautiful property in Breckenridge, CO.

The role offers a base salary starting at $65,000 plus a 10% eligible annual bonus.

Heres why you will love It here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing?

As a Guest Services Manager, you are responsible for performing your duties in alignment with company standards and working towards overall success by performing the following tasks to the highest level of quality:

• Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Leads and accounts for the accurate collection of monies due to the property.
• Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
• Ensures the provision of special services to owners and guests.
• Handles personnel tasks including selection, orientation, training, performance reviews, mentoring, scheduling, pay and recognition.
• Maintains a positive and harmonious work environment between staff and management. Helps develop leadership skills by mentoring team members.
• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
• Supervises payroll hours and reports. Attends management meetings and conducts departmental meetings.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments.
• Assists with owner and guest activities and recreation as required by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by the general manager.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Minimum of five years direct Front Desk or Front Office operations experience in a hospitality environment
• At least 2-3 years of supervisory or managerial experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our companys success are our Team Members. To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Minimum of five years direct Front Desk or Front Office operations experience in a hospitality environment
• At least 2-3 years of supervisory or managerial experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree