United Health Services is hiring: Medical Office Assistant in Town of Wilson

Overview

Join to apply for the Medical Assistant, Pain Management role at United Health Services

• Department/Unit: UHS Neurology
• Primary Work Shift: Day
• Regular Scheduled Weekly Hours: 40
• Compensation Range: $17.98 - $25.17 per hour, depending on experience
• Sign-On Incentives: Up to a $5,000.00 Sign-On Bonus for eligible candidates. Talk with your recruiter to learn more.

Responsibilities

• Perform clinical duties within the Medical Assistant scope of practice to enhance patient experience and maintain patient safety.
• Promote and ensure compliance with Joint Commission, NYS Department of Health, Infection Control, and other regulatory standards.
• Maintain CLIA Waived Laboratory standards, perform CLIA Waived lab tests, and complete proficiency validations including tri-annual AAFP Lab Proficiency testing and quality controls.
• Collaborate effectively with patients, families, and healthcare team members to coordinate and support patient care.
• Greet patients and visitors warmly, providing a positive and friendly first impression at every interaction.
• Deliver high-quality service via phone, electronic messaging, and in-person communication to address patient needs and concerns.
• Handle patient registration, schedule appointments, and verify insurance coverage according to organizational policies.
• Monitor patient wait times and communicate updates to the care team and patients to manage expectations and reduce delays.
• Answer patient questions and provide relevant information while ensuring strict adherence to HIPAA privacy regulations.
• Balance the financial drawer daily, process batches, and analyze financial worklists, taking corrective actions as needed.
• Maintain supply levels by monitoring inventory, restocking, and placing orders to ensure smooth clinical operations.
• Scan and upload patient documents into the electronic health record system (EPIC) in compliance with UHS policies.
• Keep the work environment clean, organized, and compliant with infection control standards at all times.
• Participate in Performance Improvement (PI) activities by reviewing data and assisting with development and implementation of PI plans.
• Engage in ongoing education and training opportunities to maintain and enhance job knowledge and skills.

Qualifications

Minimum Required:

• High school diploma or equivalent
• Graduate of an accredited medical assisting program or direct patient care experience, including but not limited to collection of patient information and data, patient interactions or assisting physicians with procedures in a medical office or hospital setting.
• Documentation of current CPR certification required within 1 week of start of employment.

Preferred:

• Previous experience in a walk-in / primary care / specialty care setting.
• Certified medical administrative assistant (CMAA).
• Strong clerical background with excellent computer skills.

Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services – United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. Our values are Compassion, Trust, Respect, Teamwork, and Innovation. We invite you to join us in fulfilling our mission to improve the health and well-being of the communities we serve. United Health Services is an Equal Opportunity Employer.

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