Ticket Office Assistant Job at The University of Texas at Austin in Austin

Texas Athletics Ticket Office is looking for individuals to provide a quality customer service experience while assisting customers with ticket sales and mobile resolution.

Purpose: Build and strengthen customer relations with fans of Texas Athletics.

Job Details

General Notes: Texas Athletics will define what it means to be the world's best intercollegiate athletics program, instilling passion, knowledge, and character for all student-athletes to compete to win, to succeed academically, to achieve their dreams in life, and to contribute to society. Our mission is to prepare students to win with integrity-in academics, in athletics and in life.

Responsibilities

• Build and strengthen customer relations with fans of Texas Athletics
• Assist with daily inbound communication via phone, online chat, and email
• Take part in the programming, charging, and placing of ticketing pedestals and handheld scanner placements for athletics events.
• Assist with daily email and troubleshooting for the Texas Sales & Service team.
• Aide in ticketing system maintenance and projects.
• Support with gameday ticket office duties as needed.
• Other duties as needed

Required Qualifications

• High school diploma or GED
• Must be available for varied hours, including but not limited to – mornings, afternoons, evenings, and weekends
• Must have computer skills and experience
• Demonstrate ability to take and accurately follow instructions
• Must be able to maintain a friendly, service attitude at all times.
• Must be authorized to work in the U.S.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Previous work experience in ticketing operations
• Knowledge of Paciolan ticketing system a plus

Salary and Benefits

Salary Range: $15.00+ depending on qualifications and experience

Working Conditions

• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing of stairs

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.