Four Seasons Hotels and Resorts is hiring: Assistant Front Office Manager in San

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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

Location: Four Seasons San Francisco at Embarcadero – 345 California Center, San Francisco, CA. A sky-high urban retreat with panoramic bay views, steps from Union Square, the Ferry Building and Fisherman’s Wharf.

The Four Seasons San Francisco at Embarcadero is looking for an Assistant Front Desk Manager who has a passion for excellence. The Assistant Front Desk Manager directs and controls the activities of the Front Desk, Concierge and Bell teams, acting as the manager on duty when senior managers are not available. This position will supervise the staff of the entire hotel during overnight and day shifts. The Assistant Front Desk Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities

• Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts performance evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Ensures all financial and credit procedures and protocols are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, petty cash disbursements and direct billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Addresses safety, security, guest satisfaction, and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Resolves customer complaints from all areas of the hotel, handling guest interactions with high hospitality and professionalism, accommodating special requests whenever possible; answers inquiries about hotel services, hours of operations, staff, in-house events, directions, etc. Responds to all guest requests in a timely and accurate manner.

Qualifications And Skills

• Preferred overnight leadership experience in a hotel.
• Preferred college degree.
• Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.
• Solid working computer skills and knowledge including Opera PMS, Excel, Word, PowerPoint and Internet.
• Ability to quickly and positively establish rapport.
• Excellent communication and problem-solving skills.
• Strong leadership skills.
• Reading, writing and oral proficiency in English.
• Successful candidate must possess legal work authorization for the USA.

Working at Four Seasons

Four Seasons offers an award-winning work environment and an excellent benefits package which includes:

• Salary Range: $82,976.80
• Generous medical, dental & vision insurance plans
• 401(k) Retirement plan
• Complimentary stays at other Four Seasons properties
• Free meals on duty
• Paid holidays, vacation & sick days

Learn more about what it is like to work at Four Seasons – visit us at http://jobs.fourseasons.com/ or https://www.linkedin.com/company/four-seasons-hotels-and-resorts