Assistant Front Office Manager Job at Pyramid Global Hospitality in Excelsior Sp

Overview

Join to apply for the Assistant Front Office Manager role at Pyramid Global Hospitality.

Location: Excelsior Springs, MO (The Elms Hotel & Spa). Pyramid Global Hospitality offers a range of employment benefits and is committed to a People First culture, employee development, and creating exceptional guest experiences.

Location description

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. You’ll join a culture that values growth, teamwork, and professionalism, with opportunities to develop your skills across guest services, food and beverage, housekeeping, or spa and wellness.

We offer comprehensive training programs and opportunities for advancement to help our people build the skills and knowledge they need to advance their careers.

Responsibilities

• Manage all aspects of front desk operations for the assigned shift. Schedule employees to ensure proper coverage.
• Monitor performance and initiate corrective and/or disciplinary actions in accordance with company policies; alert management of potentially serious issues.
• Ensure staff is properly trained and equipped to carry out their roles; greet guests promptly and professionally; respond to guest complaints; implement service recovery gestures to ensure guest satisfaction.
• Communicate VIP, Priority Club, or special guest needs to staff and follow up on execution.
• Help achieve departmental guest satisfaction, revenue, and profit goals; manage labor costs and expenses within budget.
• Assist in revenue generation through full utilization of company systems and processes.
• Ensure security procedures for monies, credit, and guest transactions are followed.
• Conduct routine inspections of the front office and public areas; correct deficiencies; train staff on PBX procedures for emergencies.
• Promote teamwork and quality service through daily communication with other departments (Accounting, Revenue Management, Sales/Marketing, Catering, Food & Beverage, Housekeeping, Maintenance).
• Occasionally serve as manager on duty.

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration, or related field preferred; plus one or more years of front office/guest services experience (supervisory experience preferred); or equivalent combination of education and experience.
• Fluent English required; other languages preferred.
• Strong communication, reading/writing, numerical, budgeting, and problem-solving skills; ability to work nights, weekends, and/or holidays as needed.

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

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