Hershey Entertainment & Resorts Company is hiring: Assistant Front Office Manage

Overview

Join to apply for the Assistant Front Office Manager role at Hershey Entertainment & Resorts Company. The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities, is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Responsibilities

• Interview, train, schedule, coach, and evaluate front desk attendants, PBX operators, night auditors, bell persons, doorpersons, and chauffeurs.*
• Supervise and support staff members with verifying the accuracy of guest accounts, guest arrival and check-out processes, organizing transportation needs, answering phones, running reports, performing accounting functions, and other front office needs.*
• Communicate with guests to address billing questions or other inquiries and concerns. Follow up on these opportunities to ensure resolutions effectively meet guest needs, deliver on service excellence, and create memorable guest experiences.*
• Manage reservations by blocking rooms and adding or changing reservation details to maximize occupancy and revenue.*
• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of related experience.
• 18 years of age or older.
• 2 years Front Office experience
• Must have a valid Driver's License
• Completion of high school or GED
• Post-employment - RAMP Certification

Knowledge, Skills, And Abilities

• Proven Employee/Guest relations, problem solving, and organization skills.
• Ability to work in a busy, fast-paced environment.
• Professional Image Representative of Property Image.
• Must embody Hershey Entertainment and Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality