Restaurant Server Job at Huddle House in Natchitoches

Overview

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our company purpose reflects this unique element of the Huddle House dining experience: Bringing Friends and Families Together over Delicious Food Served from the Heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” The guest is the boss, and we provide freshly prepared food any way the guest wants it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN.”

The Restaurant Server will oversee day-to-day operations of first-class customer service and food service in the restaurant. The incumbent will be responsible for receiving food orders and conveying them to the kitchen, delivering food promptly, and maintaining cleanliness of the assigned serving area. The role requires providing excellent customer service at all times and being a strong teammate to our franchise partner.

Responsibilities

• Report to work on time in a clean and complete proper uniform
• Greet all customers with a smile and a verbal greeting: “Good Morning or Welcome to Huddle House.”
• Review the menu with customers when needed, suggestively sell products, and take orders from each customer at the table
• Use proper, approved abbreviations and submit tickets to the cook’s station
• Deliver food in a timely manner to the customer when food is ready
• Handle money from customers, account for all tickets, credit card receipts, and ensure all tickets are rung up and closed before the shift ends
• Complete the position checklist while stocking and preparing the unit for the next shift
• Perform all prepping and cleaning duties as assigned by supervisor, including bussing tables, sweeping and mopping floors, and cleaning bathrooms and walls
• Report any concerns to the manager immediately, especially safety concerns and customer service issues
• Know the menu, daily features when applicable, juices, add-ons and desserts to suggestively sell
• Know and follow the Huddle House steps of service with each guest to maximize shift sales

Qualifications

• Excellent customer service skills
• Ability to communicate effectively with all restaurant staff
• Some previous restaurant experience preferred
• Can‑do attitude and willingness to be available during your shift

Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.