Restaurant Supervisor Job at Crescent Hotels & Resorts in Cleveland

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Description

The Hotel Cleveland is seeking a service-minded Restaurant Supervisor to join our team. The main function of the Restaurant Supervisor is to promote and ensure guest satisfaction through developing and maintaining a strong team environment, emphasizing associate satisfaction and the delivery of prompt, courteous, & correct service.

Essential Job Functions

• Support the Quality Improvement Process.
• Assist in implementing marketing plans for outlets.
• Oversee daily operations of assigned outlets.
• Work toward positive financial results.
• Ensure accurate and timely scheduling.
• Maintain a motivated and trained staff.
• Open and close shifts following manager checklists.
• Engage with guests actively to solicit feedback.
• Train staff on service standards and procedures.
• Execute revenue and check control procedures.
• Handle associate relations and scheduling issues.
• Maintain a safe, sanitary work environment.
• Manage tools and resources for shift operations.
• Resolve daily problems such as call outs or last-minute bookings.
• Ensure guest satisfaction during meal periods.
• Conduct taste panels and menu classes.
• Monitor staffing and hours based on forecast and budget.
• Ensure side work is completed daily.
• Maintain proper uniform standards.
• Oversee repair and maintenance programs.
• Assist staff to ensure guest satisfaction.
• Teach empowerment principles.
• Ensure fair station rotation.
• Be adaptable to shift changes as needed.
• Perform other duties as assigned.

Required Skills/Abilities

• High school diploma or GED required.
• Minimum two years of food service or hospitality experience.
• Supervisor experience preferred.
• Minimum age 18+.
• Food Handler’s Certificate.
• TABC Certificate.
• OSHA Hazard Communication training preferred.

This employer is an Equal Opportunity Employer and complies with federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.