Customer Service Advisor Job at Infotree Global Solutions in Detroit

Job Summary:

Provide responsive and accurate support to key industrial customers by processing orders, managing accounts, and ensuring timely communication from order placement through delivery.

Key Responsibilities:

• Process and manage customer orders and changes accurately and promptly.
• Serve as the main point of contact for key accounts, ensuring clear and effective communication.
• Verify purchase order details (pricing, Incoterms, legal entity, payment terms).
• Send shipping documents ahead of delivery for smooth offloading.
• Track open orders and address issues following internal procedures.
• Collaborate with Sales to identify account trends and growth opportunities.
• Handle customer inquiries and resolve non-conformance issues quickly.
• Maintain expert-level knowledge of systems, policies, and procedures.
• Acknowledge and process new purchase orders within 24 hours.

Requirements:

• 3+ years of customer service experience.
• 1–2 years in the chemical or oil & gas industry preferred.
• SAP knowledge preferred.
• Strong communication, coordination, and problem-solving skills.