US Tech Solutions is hiring: Customer Service Specialist in Jacksonville

This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $39.00/hr

Direct message the job poster from US Tech Solutions

Job Title: Customer Service Specialist – 100% Remote

Duration: 6+ Months Contract

Must Have: Salesforce CRM, Case Management, Ticketing systems.

Job Summary:

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. In this role, you will be responsible for managing and resolving complex customer service cases, ensuring a high level of customer satisfaction and timely resolution. You will act as a liaison between customers and internal departments, advocating for customer needs while upholding company policies and procedures.

Key Responsibilities:

• Manage a portfolio of customer service cases from initiation to resolution.
• Serve as the primary point of contact for escalated customer issues.
• Investigate and analyze customer concerns, coordinating with internal teams to provide timely and effective solutions.
• Document all case activities and communications in the CRM system.
• Monitor case progress and follow up with customers to ensure satisfaction.
• Identify trends in customer issues and recommend process improvements.
• Maintain a deep understanding of company products, services, and policies.
• Ensure compliance with company standards and regulatory requirements.

Qualifications:

• Associate or bachelor’s degree
• 2+ years of experience in customer service, case management, or a related field.
• Strong problem-solving and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathy, patience, and a customer-first mindset.

Preferred Qualifications:

• Proficiency in case management or ticketing systems.
• Background in the education sector or experience with education management organizations.
• Knowledge or experience in cybersecurity practices and principles.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent ondemand and total workforce solutions.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To know more about US Tech Solutions, please visit www.ustechsolution

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Education

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