Dispatcher - Night Shift Job at Guardian Fleet Services in Nashville

Overview

Dispatcher/Customer Service position for Night Shift at Guardian Fleet Services. The role acts as the company’s first point of contact for emergency and non-emergency calls, maintains call logs, monitors routes, transfers messages, and directs tow truck drivers.

Responsibilities

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to issues and follow up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to schedules, ETAs, customer requests or immediate needs and supervise routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Provide customers with pricing information and respond to queries.
• Maintain records and process customer payments.
• Maintain records pertaining to work requests, customer requests, completed work requests, charges for services performed, expenses for services, inventory records and other information organized and accessible for supervision.
• Other duties as assigned.

Qualifications

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills
• Ability to answer multiple phone calls in a busy setting
• Professional demeanor and phone etiquette
• Ability to address problems and transmit information or provide solutions to the team
• Ability to read and write in English
• Accurate data entry
• Computer literate
• Knowledge of Tow book software is a plus
• Ability to work Days, Nights and Weekends

Physical Requirements

Ability to clearly communicate orally and in writing on a telephone and computer for extended periods. Sit at a desk and view a display screen for extended periods. Access, input, and retrieve information from a computer or other electronic device. Routinely requires lifting up to 40 pounds and various movements such as walking, standing, kneeling, bending, and reaching. Good hearing and vision required.

Benefits

• Two medical plans
• Two dental plans
• Vision
• Employer-paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply. www.guardianfleetservice.com