Microsoft is hiring: Critical Environment Technician - Night Shift in Quincy

As a Critical Environment Technician (CET)- Night Shift in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This includes basic monitoring and inspection, various types of maintenance, equipment troubleshooting, enforcing safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine powering our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I focuses on the professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

You may be asked to go on business travel to support other metros periodically, 0-25% of the time.

Responsibilities

• Critical Environment Culture: Follows safety and security requirements, AHJ regulations, and Microsoft procedures; recognizes safe vs. unsafe working conditions; escalates when necessary; participates in required meetings and trainings; assesses resources and equipment to support EHS objectives.
• Equipment and Systems Maintenance: Escorts third-party contractors on site, coordinates safe work, ensures documentation and approvals, reviews work orders, performs troubleshooting, develops MOPs/SOPs/DMOPs, and coaches less experienced technicians.
• Maintenance activities: Performs planned, predictive, and corrective maintenance and repairs; follows MOPs/SOPs/DMOPs; documents tasks; escalates as needed; uses MSOW/THA for risk considerations.
• Equipment and Systems Operations: Responds to abnormal conditions using EOPs, assists in incident timelines and root-cause analyses, monitors site status, and helps develop related procedures; uses CMMS to track assets and maintains records; performs inspections and escalations as required.
• Monitoring and inspections: Conducts physical inspections of critical environment equipment (HVAC, controls, mechanical systems), monitors alarms, and escalates per policy; uses telemetry and control systems to assess site status.

Physical Requirements

• Occasional climbing of ladders, frequent stairs/ramps, prolonged standing; occasional lifting up to 50 lbs (22.5 kg); occasional pushing/pulling 50-75 lbs with assistance; normal vision and color vision required for electrical work.

Working Conditions

• Extended periods in environments with elevated noise, heat, and light due to equipment and ventilation systems.

Other

• Embodies our culture and values; travel up to 25% may be required.

Qualifications

• Minimum Qualifications: High School Diploma, GED, or equivalent; ability to work 12-hour shifts including evenings, nights, weekends, and holidays; travel up to 25% as needed.
• Other Requirements: Ability to meet Microsoft, customer, and government security screening requirements, including Microsoft Cloud Background Check every two years.
• Preferred Qualifications: 1+ year of mission-critical services work or equivalent experience; or relevant education with 2+ years experience; or 3+ years experience with equivalent background.

Salary information varies by location. For example, ATR-B and ATR-C ranges are provided by location and may differ in the San Francisco Bay Area and New York City metropolitan area. Microsoft reserves the right to modify compensation details. Microsoft is an equal opportunity employer and provides accommodations on request during the hiring process.

Microsoft is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.