Housekeeping Supervisor Job at MCR Hotels in Alexandria

Overview

Courtyard By Marriott
3830 Alexandria Mall Dr
Alexandria, LA 71301

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with nametag and smile.
• Teamwork
• Communication: Clear, honest, and professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet business and guest needs.
• Collaboration: Commitment to a welcoming environment and positive workplace.

Housekeeping Supervisor – Role Specific Duties and Expectations

The Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the hotel including rooms, front and back of house, public areas, and laundry. The Supervisor may assume the duties of the Executive Housekeeper in their absence and may clean guest rooms and public spaces on days not covering Executive duties.

Other Duties And Expectations

• Manage Guest Request Log: Review daily to ensure requests are met and address issues proactively.
• VIP Management: Monitor VIPs, special guests, and requests.
• Oversee Housekeeping Team: Lead daily stand-up and ensure checklists are assigned when Executive Housekeeper is absent.
• Room Inspection: Inspect rooms and public spaces in the absence of the Executive Housekeeper.
• Storage Rooms: Maintain organization of storage rooms and housekeeping spaces.
• Pre-Cleaning Duties: Stock guest supplies and linen for carts.
• Trash and Linen Removal: Replace bed linens and replenish supplies.
• Deep Cleaning: Conduct as needed with maintenance.
• Departmental Meetings: Conduct daily meetings in absence of Executive Housekeeper.
• Supply Management: Maintain stock and order supplies monthly/quarterly.
• Inventory: Conduct inventories on a timely basis.
• Maintenance Requests: Monitor work orders and follow up in absence of Executive Housekeeper.
• Status Reports: Balance and clear room status nightly, resolve discrepancies.
• Lost and Found: Maintain procedures and policies.
• Chemical Safety: Monitor proper use of hazardous chemicals per OSHA standards.
• Key Control: Maintain a key control system for the department.

Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.
• Can-Do Attitude: Positive attitude and willingness to learn.
• Ability to Follow Guidelines: Understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Work well in stressful, high-pressure situations.
• Listening and Conflict Resolution: Effective listening and resolving concerns of co-workers and guests.
• Communication Skills: Convey information clearly.
• Hospitality and Guest Service: Desire to serve all guests.
• Age Requirement: 18 years or older.
• Schedule and Travel: Varied schedule including evenings, nights, weekends, and holidays as demanded.
• Clock-in/Out and Breaks: Timely clock-in/out and breaks per schedule; never work off the clock.
• Call Outs: Provide sufficient notice when calling out.

Physical Working Demands & Working Environment

Required

The physical demands described here are representative of those required to perform essential functions. Regularly required to stand or remain stationary for long periods, operate computers and office equipment, and lift/move supplies up to 25 pounds.

• Stand or stay in place for long periods
• Type, data entry, use office devices
• Lift and transport supplies up to 25 pounds
• Inspect details at various distances

Note: This job description does not state or imply that these are the only duties. Employer reserves right to change or assign other duties. This document does not create an employment contract; at-will employment.

Our Company – What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Hospitality