Director of Housekeeping Job at Kimpton Hotels & Restaurants in New Orleans

Overview

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Why We're Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you’ll feel it too.

What You'll Do

The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture!

• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• In charge of scheduling all regular and irregular cleanings (e.g., room carpets, upholstery, and draperies as needed), along with annual or semiannual deep cleaning projects and window cleaning as necessary.
• Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel.
• Review MOD report for room moves, guest issues and special requests.
• Prepare room assignments, distribute keys and assign floors for all housekeeping staff each morning.
• Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
• Assist with guest requests as required.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines.
• Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
• Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies.
• Control all expenditures relating to Housekeeping, including labor, guest room supplies, and all cleaning supplies and equipment.
• Prepare annual housekeeping budget.
• Manages all employees in the Housekeeping Department.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What You Bring

• Bachelor's degree in hospitality or similar industry preferred.
• 3+ years management experience in boutique hotel industry.
• Basic knowledge of MS Office.
• Flexible schedule, able to work evenings, weekends and holidays.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

Seniority level

• Director

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality

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