Kasa is hiring: Housekeeping - Room Attendant in Los Angeles

Overview

Join to apply for the Housekeeping - Room Attendant role at Kasa.

About Kasa: Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We have built a hospitality operating system that improves profitability for hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We offer a well-priced, reliable hospitality experience with a large selection of great locations. We prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and guest experiences.

Location: Los Angeles, California

Time Commitment: Approximately 40-50 hours

Anticipated Schedule: Varies by business need

The Role

Kasa’s hospitality operations rely on tech-driven tools and systems to deliver a flawless experience for guests, local property partners, and neighbors. As a member of our onsite team, you will experience and develop relationships with guests that will compel them to return.

About the Team

This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

A Day in the Life of a Kasa Housekeeper

As a Housekeeper with Kasa, you will be responsible for cleaning guest rooms and common areas, while providing outstanding service to our guests, and developing relationships that encourage repeat visits. You will act as an advocate for the hotel and create personal experiences for guests.

Responsibilities

• Perform daily cleaning, dusting, waxing, scrubbing, polishing, and servicing of guest rooms following hotel protocols.
• Replace bed linens, restock guest room supplies, and empty wastebaskets while reorganizing furnishings, drapes, and room accessories.
• Provide guests with required linens and amenities as per the guest room legend, maintain a uniform room arrangement as directed by the Housekeeping Manager and Supervisors, ensuring doors are closed and rooms locked.
• Report any observed damage, hazards, repair needs, or unauthorized individuals in designated areas promptly.
• Submit any discovered items from guest rooms, hallways, or hotel areas to the Housekeeping department's Lost and Found, noting the date, location, item description, and finder’s name.
• Ensure cleanliness in corridors and service zones, promptly addressing tasks or directives assigned by Housekeeping management.
• Replenish and organize the cart at shift's end, preparing the linen closet for the following day's operations.
• Alert the on-duty supervisor or manager about any unusual circumstances, such as vacant luggage in a stay-over room, guests not requiring service, sleep-outs, or smoking in rooms, promptly and accurately.

Experience

• Extremely motivated team player with a desire to get things done.
• Effective at handling problems in the workplace, including identifying issues in the hotel and reporting to the Housekeeping Manager.
• Ability to be flexible and pivot when necessary.
• Readily available and approachable for all guests while providing excellent guest service.
• Physically capable of lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.

• 1-2 years of experience in housekeeping (bonus).

What You Will Achieve

• Become proficient with our task management software, Breezeway.
• Provide fearless feedback about our systems and processes.

Benefits

• Kasa Travel Credit: We provide a travel allowance with free stays at our locations, plus a discount for friends and family.
• The Pay: Starting base pay for this role is $23.75 per hour, with eligibility for perks, benefits, and travel credits.
• Paid Time Off: Full-time hourly employees accrue paid time off at a rate that increases with tenure.

About Equal Opportunity

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis protected by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We verify the identity and employment eligibility of all persons hired to work in the United States by matching information on the Form I-9 against SSA and DHS records. For more information, visit the SSA and DHS websites. We do not accept unsolicited resumes from individual recruiters or third-party recruiting agencies. The Kasa Talent Acquisition team will only communicate from emails with the domains kasa.com or us.greenhouse-mail.io. We will not use messaging apps for official communication and will never ask you to pay money to work for our company.