New York Sports Club is hiring: Fitness Supervisor in Village of Larchmont

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

The Fitness Supervisor is responsible for leading and maintaining the fitness sales and revenue growth of the program. The Fitness Supervisor will report directly to the General Manager (GM) and will have a dotted line responsibility to the District Manager (DM). The GM will be responsible for the performance management of trainers and group exercise instructors. The Fitness Supervisor is the business leader of the Personal Training (PT) department.

Roles And Responsibilities

• Create and support team culture to drive operational excellence and deliver a superior member experience.
• Lead the program by promoting and selling fitness products and services, also to coach, train, and mentor Personal Trainers to meet and exceed department/company objectives.

BUSINESS LEADER

• Business management of the trainers including monthly evaluations, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services.
• Conduct timely and relevant business management meetings to support trainer development.
• Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress.

OPERATIONAL MANAGEMENT

• Lead the operational and sales components during the new hire process of new trainers in partnership with the GM/AGM.
• PT business and sales coaching.
• Partner with GM to capture trainer availability, book sessions, and manage the team’s ability to deliver fitness services to meet member needs.

KPI MANAGEMENT

• Achieve monthly and annual department financial goals by strategically planning weekly activities in alignment with department objectives and initiatives.
• Proactively address business trends in fitness assessment conversions, client attrition and client training frequency.

CLIENT RELATIONSHIP MANAGEMENT

• Communication with potential leads and all clients.
• Client coverage and sharing across all fitness offerings.
• Management of all client pipelines, inclusive of new members.

LEADER OF TEAM CULTURE

• Collaborate with all departments of the club to achieve interdepartmental synergy.
• Manage optimal staffing targets to meet the needs of the business.
• Mentor trainers to build connections and maintain a high-quality team to uphold the brand standards and expectations of their role.

Position Requirements & Experience

• 1-2 years prior sales experience; fitness sales preferred.
• 1-3 years of supervisory experience; 3+ preferred.
• 2-3 years of personal training experience; corporate gym setting preferred.
• Demonstrate the ability to drive financial performance.

Scheduling Requirements

• Fitness Supervisors are required to work the last day of each month.
• Vacation time is not authorized in the month of January.
• Management/Supervisory schedules are based on the needs of the business.

Additional Compensation & Benefit Opportunities

• The Fitness Supervisor can service a maximum of twenty (20) personal training sessions per week paid at a 60% revenue split.