Security Supervisor Job at ASM Global in Shreveport

Overview

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Responsibilities

• Assist the Shreveport Convention Center/Municipal Auditorium Security Manager in ensuring the highest possible level of security and comfort to all tenants, patrons, and employees.
• Promote customer service and a positive public relations approach within the Security Staff.
• Function effectively in a team environment.
• Assist with planning the service and operational work requirements of the Security Department; obtain optimum and economical use of manpower and equipment; gather data (e.g., scheduled events and number of participants) to determine service needs.
• Enforce all building policies and procedures to assure safety and security for all.
• Respond to and investigate accidents/incidents on property(s).
• Review work performance of subordinate personnel and recommend disciplinary actions.
• Assist in developing and implementing policies, procedures and training programs for Command Officers and Event Security.
• Participate in event planning and coordinate with local Law Enforcement and First Responders.
• Intervene in disturbances/incidents to maintain peace or restore order.
• Assist with difficult, high priority, sensitive or emergency operational tasks as directed by the Senior Security and Parking Manager.
• Monitor and evaluate security operations to ensure resources are used productively and maintain quality standards.
• Assist other departments as needed and maintain a professional appearance and demeanor at all times.
• Maintain and enforce SMG appearance standards and be able to work irregular hours (evenings, nights, weekends, holidays).
• Other duties as assigned.

Qualifications

• Good communication skills.
• Must be 18 years of age or older.
• Excellent customer service skills.
• Must be able to pass a background check to include a credit history report and meet corporate minimum requirements.
• Three to Five years’ experience in Security and (2) years in supervisory capacity.

Supervisory Responsibilities

• Assist training employees; assign and direct work.
• Supervise, motivate, and develop security guards.
• Direct supervision of all Command Officers and Event Security.

Working Conditions

• Ability to work long and irregular hours that may vary due to functions, including day, evening, weekends, and holidays; flexible schedules.
• NON-SLIP SHOES REQUIRED.
• Must be able to stand for long periods.

Education and/or Experience

• High school diploma.
• Windows and Microsoft Office.
• Three to Five years’ experience in Security and (2) years in supervisory capacity.

Skills and Abilities

• Knowledge of criminal law as it relates to security enforcement.
• Ability to learn and enforce Policies and Procedures of SMG/SCC Security Department.
• Effective verbal and written communication.
• Strong customer relations, problem solving, and teamwork abilities.
• Independent work with sound judgment and initiative.
• Ability to stay calm in emergencies and make quick, good decisions.
• Ability to operate a motor vehicle, telecommunication system, radio, and surveillance equipment.

Computer Skills

• MS Office; experience with electronic timekeeping systems (preferably Etime).
• Operate surveillance equipment.

Physical Demands

Position requires walking and standing for extended periods; may involve adverse conditions; may require long hours, including holidays and weekends; may require lifting up to 50 pounds; may involve exposure to noise during events.

The essential responsibilities of this position are described above and may change at any time due to reasonable accommodation or other reasons. This document does not state or imply that these are the only duties to be performed by the employee occupying this position.

Apply at – www.shreveportcenter.com

Yvonne M Young
Human Resource Manager
Shreveport Convention Center
400 Caddo St
Shreveport LA, 71101

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Dept. at 318-841-4243.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other, Information Technology, and Management

Industries: Entertainment

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