Wynn Resorts is hiring: Security Officer in Las Vegas

Company Description

Job Description

Security Officers are responsible for the safety of patrons, employees and the Wynn and Encore Property. In addition, Security Officers are responsible for ensuring all laws and policies are followed while being responsible for creating a positive guest experience by adhering to the Forbes five-star standards and the Wynn and Encore Core Values and Behaviors.

Responsibilities include:

• Maintaining the Wynn standards of exceptional service to patrons and employees
• Adhering to all Forbes Five Star standards to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.
• Understanding and being well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to patrons.
• Resolving any issues that arise from either patrons or employees
• Promoting a positive guest experience at all times.
• Maintaining a professional appearance at all times, regardless of outside influences.
• Enforcing safety policies and procedures in their area of responsibility to ensure a safe environment for all patrons and employees
• PATrolling the property to observe persons and activities, ensuring compliance with applicable laws and Wynn policies.
• Standing post to observe persons and activities on property to ensure compliance with applicable laws and Wynn polices.
• Performing tower door ajar calls and other calls for service in the towers.
• Responding to calls for service, evaluating the situation, working towards a successful resolution and communicating status with management
• Responding to incidents where there are threats or acts of violence against either patrons or employees and detaining individuals if necessary in accordance with company policy and applicable laws
• Gathering all initial and applicable information from persons involved in security or safety related incidents.
• Performing crowd control and scene management
• Performing table game fills and credits.
• Escorting cash and chip transfers to and from the gaming floors
• Directing cash or casino chip transfers to and from slots and table fills.
• Performing Pit Drops.
• Knowing the location of medical bags and routinely checking supply levels, reporting any deficiencies to management.
• Navigating the property efficiently with the ability to conduct escorts using the fastest or most discrete routes possible by leveraging exceptional knowledge of property layout
• Monitoring magnetometers for the presence of metal, indicating possible weapons to include knives, Electronic Control Devices (ex: Taser), and firearms. Utilizing hand-held magnetometer to detect metal on a person.
• Maintaining security and crowd control in areas of operation and reporting any potential or actual security violations to management and Security Communications Center (SCC); requesting additional security support as needed.
• Controlling security incident scenes for safety and to protect the dignity of both patrons and employees
• Providing medical assistance (to include, but not limited to First Aid, CPR and AED application) to any employee or guest in accordance with their medical training until official medical units arrive and take control of the situation.
• Performing ID checks to confirm compliance with state laws and Wynn policies.
• Monitoring and/or restricting access to areas under the officer's control.
• Performing Security Lost and Found procedures.
• Monitoring employee badge system, while employees "scan-in" to property; responding and reporting to management when unauthorized individuals gain access to the Back of House (BOH) area.
• Logging vendors/visitors in and out as needed, following Wynn policies.
• Being proficient in PC computer systems using all applicable office, security and inventory software as well as iPad email applications.
• Communicating via radio in a clear and concise manner using clear language and radio codes.
• Attending required training classes and incorporating knowledge gained into daily work practices.
• Looking for opportunities to assist peers, patrons, other departments or leaders at all times.
• Maintaining knowledge of gaming, state and city laws.
• Performing other duties as assigned by management.

Qualifications

• Possessing excellent communication skills, both verbal & written. Must be able to communicate English with patrons, management, and other employees to their understanding. Second language preferred but not required.
• Successfully completing the Wynn Security Academy and FTO training
• Holding strong customer service skills. Ability to deal with problems involving patrons and operational issues while maintaining a positive attitude.
• Being able to work effectively in stressful, high-pressure situations.
• Possessing a positive, "whatever it takes" attitude.
• Holding problem solving & decision-making skills.
• Being able to work alone or in a team
• Maintaining confidentiality of patron information and pertinent hotel data.
• Performing essential job functions with attention to detail.
• Being able to stand, sit, kneel, lift and walk indoors and outdoors for extended periods of time.
• Passing the Security Officer practical assessment on a yearly basis.
• Holding a valid Nevada Gaming License, CPR and Alcohol Awareness certification are required and must be obtained before entering this position.
• Holding handcuffs, handcuff case, handcuff key and flashlight.
• Being 21 years of age or older.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.