Benchmark Hospitality at DU is hiring: Security Officer in Naples

Overview

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About Us: Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Location: Naples Grande Beach Resort, Naples, Florida. The resort features 474 guest rooms and 85,000 square feet of meeting space across 35 rooms. Our team provides exceptional service in a dynamic environment with views of the Gulf of Mexico and tropical landscapes. Opportunities span multiple departments including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Description

Security Officer

The purpose of this job is to perform the duties of Security Officer in accordance with company standards for satisfactory performance.

Responsibilities

• Patrols lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees.
• Interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, accidents, illness, violations of policies, and any other loss related event.
• Patrols hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety equipment.
• Warns or ejects troublemakers, and cautions careless persons.
• Responds to, controls, provides and obtains assistance for victims of accidents and/or illness. Also reports on such in documentation.
• Notifies staff of presence of persons with questionable reputations.
• Assists management and law enforcement officers in emergency situations.
• Controls all situations in a calm, professional, and hospitable manner.
• Completes daily logs and incident reports.
• Follows lost and found procedures.
• Conducts daily key inventories and reports and variances.
• Follows cab voucher procedures.
• Enforces package pass procedures.
• Responds to alarm notifications.
• Assists with emergency/evacuation training and processes.

Qualifications

Education and/or Experience: High School Diploma or GED. One year security experience, and/or three years military preferred.

Language Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees.

Reasoning Ability: Must be able to use appropriate judgement in determining situations requiring immediate/emergency response and action.

Certificates, Licenses, Registrations: Valid CPR certification. First Aid certification.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is frequently required to use hands, and fingers to handle or feel. The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, color vision, and the ability to adjust focus.

Hours: The hospitality industry is seasonal and operates 24/7. Employees may work rotating shifts, night shifts, and/or overtime. Hours may be reduced depending on season.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management
• Industries
• Hospitality

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