Office Administrator Job at HomeServices of America in Mesa

Overview

The Office Administrator provides administrative support and outstanding customer service to the branch manager and sales associates while overseeing daily office operations. This role assists the branch manager with recruiting, training, and staff support, and is responsible for reviewing compliance and processing electronic transactions submitted by Sales Executives. The Office Administrator ensures adherence to local, state, and federal real estate laws to maintain company compliance.

Responsibilities

• Perform daily branch operations, including managing the reception desk, answering phone calls, greeting and assisting clients, opening/closing the office, maintaining office appearance, processing mail, and managing office supplies and forms.
• Provide administrative support to the Branch Manager, including scheduling appointments, handling communications, and supporting branch operations.
• Serve as a liaison between sales associates and office management; assist and train agents on office equipment and computer programs as needed.
• Create marketing materials such as brochures, flyers, postcards, sign-in sheets, and promotional pieces as assigned.
• Work closely with the Brokerage team to ensure full compliance on all transactions; communicate regularly with the Arizona Brokerage team regarding compliance matters.
• Process and review all transaction files for compliance and completion; prioritize closing files first, then production files.
• Report all closings and production to Brokerage by 2:00 p.m. each business day.
• Process title, rental, and referral checks received in the branch and overnight them to Corporate for deposit.
• Manage office social media platforms.
• Stay current with company policies and procedures.
• Assist with processing license applications for new, renewing, and transferring sales associates.
• Perform any additional administrative and support responsibilities as requested or assigned.

Qualifications

Education

• Bachelor’s degree in business administration or a related field; or equivalent work experience and knowledge.

Experience

• Minimum of three years of clerical or administrative experience; prior real estate industry experience a plus.

Knowledge And Skills

• Knowledge of real estate, title, and/or mortgage business preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); strong overall computer skills.
• Strong verbal and written communication abilities.
• Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Excellent organizational skills with high attention to accuracy, quality, and detail.
• Strong interpersonal skills with a customer service focus and the ability to work effectively in a team-oriented environment.
• Effective analytical and problem-solving skills.
• Experience with SkySlope and DPN preferred.

Benefits

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP).

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative

Equal Opportunity Employer

Equal Opportunity Employer