Office Coordinator Job at Grace Health Care Services Inc. in Raleigh

Overview

Join to apply for the Office Coordinator role at Grace Health Care Services Inc.

Grace Health Care Services Inc. provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr - $14.50/hr

Job Description

Unique opportunity for right professional looking to add to their skillset. Are you a go-getter, a hunter, a smile and dial person? Are you goal-driven? Do you know how to grow engagement? Then we want to speak to you.

Title: Staffing Coordinator.

This position needs the right professional to develop their skills in a staffing and scheduling environment. The person will be responsible for staffing, scheduling and general office duties. They will initially follow a plan with the expectation that they will contribute to the plan within 60 days. The right person should expect to grow the position to include some outside community relationship building and engagement that is marketing and sales driven. Professionals that have worked in "Smile and Dial" environments would also find this a good fit. Ultimately, this position needs a person who is looking to join and be a valued member of a small administrative team.

Responsibilities

• Staffing Support: responsible for recruiting, posting, screening, testing, interviewing, onboarding and orienting prospective employees.
• Share responsibility maintaining and monitoring records and documentation of performance and training, determining optimal staffing match for new/existing clients, managing personnel schedules, supporting staff supervision.
• Help address customer issues and maintain overall compliance with policies and procedures.
• Meet monthly goals/quotas.
• Maintain a weekly call plan of targeted referral sources.

• Combined Duties (Scheduling, Staff Supervision, Compliance):
• Answer & triage calls from caregivers, clients and prospects.
• Communicate with home health referral sources to receive and process referrals, and to ensure client’s complete transition into home health services.
• Perform intake functions gathering demographic and medical information and requested treatment/services information.
• Determine optimal staffing match for new/existing clients so that employees are happy with placement and clients rate staff matching highly.
• Fill scheduling gaps from existing caregiver pool or new recruitment activities.
• Provide staff supervision to ensure accuracy in paperwork and compliance with policies, including time-sheet submission, in-services and annual medicals.

• Office Support And Coordination:
• Provide front desk duties to greet the public and manage personnel time-sheets and payroll distribution.
• Monitor and record personnel compliance with trainings, orientations, in-service trainings, annual medicals and other staff requirements.
• Maintain personnel and client files with accuracy, updating as needed.
• Compile reports and logs; assist with office computer accounts, passwords, and vendor coordination.
• Maintain office tidiness and participate in community events and client visits as needed.

Qualifications

• Possession of a high school diploma or equivalent.
• High attention to detail and proofreading ability.
• Ability to take direction and instruction.
• Strong verbal and written communication skills.
• Good critical thinking and customer relation skills.
• Strong schedule coordination and relationship development skills.
• Ability to identify and diffuse conflict.

Job Type

• Full-time

Salary

$13.00 to $15.00 /hour.

Application Questions

You have requested that Indeed ask candidates the following questions:

• How many years of client/customer retention experience do you have?
• How many years of cold calling experience do you have?
• How many years of file management experience do you have?
• How many years of relationship development experience do you have?
• How many years of sales or marketing experience do you have?
• Are you able to work in Raleigh, NC?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• Can you work from 9:00am – 5:00pm?
• What days can you interview in the next 2 weeks?

About Grace Healthcare Services, Inc.

Grace Healthcare Services in Raleigh, NC offers compassionate in-home care. Our staff is screened with extensive background checks, including motor vehicle record history, social security validation and diligent reference checks to tailor programs to client needs.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care