Twice
Overview
Ballen Isles Country Club is excited to announce a unique opportunity for a personable and organized Retail Associate to join our Racquets Team. This individual will serve as the front-line representative of the Racquets Shop, providing exceptional customer service to members and guests while supporting the daily operations of the facility.
Experience Required
Qualified candidates should have a general knowledge of tennis and pickleball, including related terminology.
Essential Responsibilities
- Greet members and guests in a courteous, professional manner.
- Assist members and guests with product selection (racquets, paddles, apparel, accessories).
- Operate the POS system for sales, returns, and exchanges.
- Answer phone calls and respond to member inquiries.
- Perform opening and closing procedures for the shop as determined by management.
- Schedule court reservations for tennis and pickleball, including lessons, clinics, and special events — both in person and over the phone.
- Assist management with rotating stock and creating visually appealing displays.
- Restock merchandise as needed.
- Help with general cleaning and tidiness of the shop.
- Assist management with monthly physical inventory.
- Provide members and guests with demo racquets and paddles upon request and follow up on outstanding equipment.
- Stay informed about current merchandise, sales, and promotional events (e.g., trunk shows).
- Perform other duties as assigned.
- Incorporate safe work practices into daily performance.
Benefits
- Complimentary on-duty meals.
- Employee discounts on merchandise.