Call Center Representatve Job at AppleOne Employment Services in Irving

Join a fast-paced, customer-focused team where your communication skills and attention to detail make a real impact. As an Associate Customer Care Representative, you’ll be the frontline connection between our clients and their customers, delivering exceptional service across phone, email, and chat.

Location: Irving, TX (Hybrid)
Pay: $18.50
Schedule: Monday–Friday, 8am–5pm

Key Responsibilities

• Handle inbound customer inquiries professionally and efficiently
• Use multiple systems (up to 10) to research and resolve issues
• Educate customers while providing accurate solutions
• Document interactions and escalate issues as needed
• Meet performance metrics and adhere to schedule/attendance guidelines

Qualifications

• High school diploma or GED required; college degree preferred
• 1+ year in customer support or related field
• Experience in tax, banking, mortgage, or real estate a plus
• Strong verbal and written communication skills
• Proficient in Microsoft Office; able to type 35+ WPM
• Excellent problem-solving and multitasking abilities
• Must live within commuting distance to Irving, TX
• Minimum 1-year tenure at each of last 3 employers required

Why Join Us?

• Supportive team environment
• Opportunities for growth and learning
• Make a difference in every customer interaction

We are an Equal Opportunity Employer / Disabled / Protected Veterans. For more information on your rights, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf and https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf. We also offer benefits for temporary assignments lasting 13 weeks or longer, including major medical, dental, vision, 401k, and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities.