IT Support Specialist Job at Town of Palm Beach in Raleigh

Overview

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Position Overview: The United States District Court and United States Probation Office for the Eastern District of North Carolina are seeking applicants for a full-time IT Support Specialist in Greenville, NC. The IT Support Specialist provides Audio Visual (AV) and courtroom technology support as well as specialized and routine technical/helpdesk user support services to the judges and staff of the District Court and Probation Offices. This position reports to the Information Services Manager. This position is being advertised at the CL 25 to CL 26 based on experience and qualifications. The position has promotional potential to a CL 27 ($59,133 - $96,147). Applications that are received by the initial cut-off date of August 29, 2025, will be given first consideration.

Responsibilities

• Monitor and promptly address helpdesk requests, offer technical support, and aid in the maintenance of computer systems and mobile devices, encompassing software and hardware installations, relocations, and modifications. Proficiently analyze, isolate, and resolve intricate system issues utilizing available technical resources. Diagnose and rectify computing system failures, encompassing both hardware and software, while ensuring the compatibility and functionality of user applications.
• Assist with testing and supporting networked courtroom A/V equipment.
• Assist with the development and implementation of short-term and long-range automation improvement plans for the court, ensuring that the changes can be implemented with minimal disruption at the court site. Assist with the plan for disaster recovery operations and testing including network performance, security, anti-virus, intrusion, web usage/monitoring, design, and acquisition of servers. Monitor and verify systems/data backups. Produce useful system documentation, perform system startup and shutdown procedures, and maintain control records.
• Recommend, schedule, and plan the installation and testing of new products and improvements to network/computer systems.
• Assist with planning, coordination, implementation, and testing of network security measures in order to protect data, software, and hardware.
• Provide information and training assistance to users on computer systems and programs, as well as training assistance to court and probation staff and the bar in the use of courtroom presentation systems and equipment.
• Work with IT team-members to stay current with IT developments and coordinate/troubleshoot activities related to courtroom and conferencing systems to maintain district-wide baselines and standards.
• Troubleshoot, configure, and assist users with mobile devices such as iPhones, iPads, and mifi devices.
• Travel to other locations in the district as required.
• Other duties as assigned.

Qualifications

To qualify for the position, an individual must have a high school diploma or equivalent and at least three years of specialized experience. Specialized experience is defined as progressively responsible technical experience in or closely related to the work of the position, with demonstrated knowledge, skills, and abilities to perform the duties. A thorough working knowledge of Windows-based Intel computer systems, virus protection, electronic mail, hardware and software installation and repairs, application support, data communication functions, and training is required. Additional skills include a working knowledge of basic network connectivity and the ability to troubleshoot basic network access issues, and expertise with peripherals such as printers, scanners, keyboards, optical mice, video-conferencing equipment, and related devices.

The incumbent must be a self-starter, customer-service oriented, mature, demonstrate initiative and good judgment, and able to work harmoniously with others. A judicial employee must maintain a professional appearance and demeanor and must handle confidential and sensitive information. Availability to work non-business hours as required to complete urgent projects or prevent disruption to court proceedings or special events, and the ability to lift and move moderately heavy items is required. Preference will be given to candidates with an associate or bachelor’s degree in a computer-related program and/or professional certifications (e.g., Network+, A+, MCP, MCSE). Experience with Microsoft Active Directory, MS Outlook/MS Teams, Windows 10/11, Microsoft 365, Windows Server 2016-2023, VMware vSphere and Horizon, Adobe Acrobat, Mobility Management solutions (Airwatch/WorkspaceOne), and Apple iOS devices is preferred.

Application Procedures

All interested persons should apply online by visiting https://www.governmentjobs.com/careers/nced and submit an application package including the completed application, a cover letter, resume, photocopies of applicable certifications, and three (3) employment references.

Equity and employment eligibility: The court is an Equal Employment Opportunity Employer. Applicants will be required to submit to a background investigation and fingerprint check as part of the selection process. Electronic Fund Transfer for payroll deposit is required. Salary will be based on experience and qualifications. The court reserves the right to modify the conditions of this job announcement or to fill the position at any time.

Contact

www.nced.uscourts.gov

Email: NCE_HumanResources@ncep.uscourts.gov