The Pennsylvania State University is hiring: IT Support Specialist in San Antoni

POSITION DETAILS

Shift: Monday-Friday 3pm-11pm EST. Candidates must have a reliable high-speed internet connection and a dedicated workspace conducive to remote support.

RESPONSIBILITIES

• Customer Service Excellence: Provide remote IT support via phone, chat, and email tickets, ensuring an outstanding customer experience.
• Incident Management: Monitor and resolve service requests using ServiceNow, escalating support items as needed and adhering to university policies.
• Hardware and Software Support: Assist users with troubleshooting, configuration, and remote setup of Windows and Mac OS devices, Office 365, and other university-supported software.
• Security & Compliance: Ensure timely software updates and security patches to reduce threat vectors for endpoints.
• Continuous Improvement: Work with stakeholders to enhance support processes and implement measurable service improvements.
• Team Collaboration and Mentoring: Actively engage in virtual team meetings, contribute to process development, and participate in peer mentoring to enhance team capabilities.

QUALIFICATIONS

• Knowledge of centralized incident and request systems (e.g., ServiceNow).
• Experience with Windows and Mac operating systems.
• Office 365 administration and troubleshooting.
• Endpoint security best practices.
• Experience with Mac OS and iOS is preferred.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS); 2+ years of relevant experience; or an equivalent combination of education and experience accepted. Required Certifications: None.

APPLICATION MATERIALS

Candidates should upload a cover letter and resume at the time of application for consideration.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00.

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being, including medical, dental, and vision coverage, retirement plans, and paid time off. A 75% tuition discount is available to employees and eligible spouses and children. For more details, visit the Benefits Page.

EEO & LEGAL

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.