Senior IT Support Specialist Job at The Durst Organization in New York

Join to apply for the Senior IT Support Specialist role at The Durst Organization

Durst Profile:

The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability since 1915. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

Overview:

The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms.

Responsibilities:

Technical Support & Troubleshooting

• Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones).
• Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms.
• Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests.
• Resolve complex hardware, software, and network issues.
• Troubleshoot LAN access and connectivity issues; escalate when necessary.
• Provide after-hours support as needed.

• Conduct onboarding and training for new users on hardware and software.
• Prepare instructional documents / SOP's and videos for IT procedures and applications.
• Deliver excellent customer service in person, over the phone, and electronically.
• Educate users on problem prevention and system usage.

• Handle conference room setups, including device connections to screens.
• Maintain accurate documentation of technical issues and resolutions.
• Ensure service delivery aligns with agreed-upon SLAs and departmental guidelines.

• Attend technical training to stay current with industry trends and technologies.
• Advocate for and integrate sustainability practices into IT operations.

Qualifications:

Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• A+ and Network+ certifications (or equivalent experience)

• Minimum 3 - 5 years of IT helpdesk/desktop support and application experience.

• Strong problem-solving and prioritization skills.
• Excellent communication and customer service skills.
• Proficiency in Active Directory, Windows OS, Windows Server environments, and Microsoft Office Suite.
• Ability to work collaboratively in a team setting.

Salary Range: $70,000 - $85,000

EEOC

Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.