Teamficient
Overview
Join TeamFicient as a Virtual IT Support professional. In this role, you’ll provide essential technical assistance and support to our internal team and potentially to our clients in a remote work environment. Your expertise in troubleshooting and resolving IT issues will ensure smooth operations and efficient technology use for our organization and possibly our clients.
Required Qualifications
- Proven experience in IT support or a related field.
- Strong problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Familiarity with various operating systems and software applications.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Responsibilities
- Provide technical support and troubleshooting assistance to our internal team and potentially to our clients in a remote work environment.
- Diagnose and resolve hardware, software, and network issues promptly and effectively.
- Install, configure, and maintain computer systems, software, and peripherals.
- Ensure the security and integrity of IT infrastructure, including data backups and antivirus protection.
- Assist in the setup and maintenance of remote workstations and virtual collaboration tools.
- Document IT procedures, configurations, and troubleshooting steps for reference and training purposes.
- Collaborate with other IT team members to address complex issues or escalate as necessary.
- Stay updated on technology trends and best practices to enhance IT support services.
- Provide training and guidance to users on IT-related topics as needed.
Technical Requirements
- High-performance laptop or desktop with a minimum Intel i7 processor (or equivalent) and 16GB RAM to handle software troubleshooting and virtualization efficiently.
- At least one high-resolution monitor (1080p or higher), with dual monitors preferred for multitasking across various systems and networks.
- A stable and fast internet connection with minimum speeds of 50 Mbps and higher is essential, along with a backup Internet Service Provider plan or a secondary location equipped with reliable internet to ensure uninterrupted connectivity and service reliability.
- Professional-grade headset with noise-canceling features for clear communication during support calls.
- A dedicated and secure workspace to handle sensitive information and perform tasks without interruptions.
- Backup power solutions, such as an uninterruptible power supply (UPS) or a power generator, to prevent data loss during power interruptions.