UNC Charlotte
Lead Audio Visual Systems Analyst
UNC Charlotte, Charlotte, North Carolina, United States, 28245
Charlotte, NC (University City South area) | United States
Job Description:
The primary purpose of the Learning Space Technology Team at UNC Charlotte is to design, maintain, and support effective and accessible learning environments for faculty, students, and staff. The Lead Audio Visual (AV) Systems Analyst will be responsible for the maintenance and support of effective and accessible learning environments for faculty, students, and staff. Job Responsibility:
This work will include: Work with the Classroom Support Manager and student workforce to make sure the established call center workflow procedures and guidelines are followed by Call Center staff. Facilitate inclusive learning space maintenance and design practices focused on improving learning space effectiveness and end-user experiences Create user guides and FAQ documentation to assist customers with common support issues Provides direction and leadership of full-time Classroom Support technicians daily Coordinates and performs daily oversight for all projects and support requests as assigned by the Classroom Support Manager Serve as the first point of contact for student and full-time Classroom Support Technicians, providing guidance and help with any issues Assists the AV Systems Engineer with advanced AV device troubleshooting and AV programming tasks Work with the AV Integration Team to coordinate and oversee basic AV integration projects Provide technical training for student and full-time Classroom Support Technicians Minimum Education/Experience
Graduation from high school and one year in the field of technology related to the position's role. Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience. This advanced-level position also requires an additional one year of experience. Essential Job Duties
The Lead AV Systems Analyst will be responsible for the maintenance and support of effective and accessible learning environments for faculty, students, and staff. This position will work with faculty and staff in the performance of duties as a representative of the Learning Space Technology group which will require strong customer service skills. Other Work Responsibilities
Assist the AV Integration team with installs (rack building, AV system installation, projector mounting, etc.). Assist the AV Design team with design considerations and overall system design especially when it pertains to classroom systems. Assist AV Systems Engineer with control system maintenance as needed. Departmental Preferred Experience, Skills, Training/Education
3+ years of experience in the AV profession; of which 1+ years of AV design and AV programming experience and Two (2) years of demonstrated experience in audio-visual support are included. One (1) year of leadership experience. Experienced with control systems maintenance. Extron or Crestron programmer certification Experience with networked AV systems Experience working in a Higher Education environment Experience using Smartsheet or other project management software Experience with IT service management and ticketing systems Experience with Crestron NVX or Extron NAV AVoIP systems AVIXA CTS, CTS-I, or CTS-D certification Biamp TesiraForte certification CompTIA Net+ certification Demonstrated customer service experience in the audio-visual field. Proven knowledge of current industry practices and standards used in audio-visual technology. Demonstrated experience in testing and resolving potential hardware and software issues. Demonstrated ability to multitask, adapt to changing requirements, manage multiple tasks, work well under pressure, and garner consensus from multiple stakeholders Strong analytical, problem-solving, and execution skills are needed to perform the troubleshooting of complex AV and IT systems Demonstrated success driving results as a self-directed, proactive individual contributor Ability to troubleshoot and resolve issues independently Collaborative and team-oriented Note:
The position has a closed date of 2025-11-05, which may indicate that the job is no longer available. #J-18808-Ljbffr
The primary purpose of the Learning Space Technology Team at UNC Charlotte is to design, maintain, and support effective and accessible learning environments for faculty, students, and staff. The Lead Audio Visual (AV) Systems Analyst will be responsible for the maintenance and support of effective and accessible learning environments for faculty, students, and staff. Job Responsibility:
This work will include: Work with the Classroom Support Manager and student workforce to make sure the established call center workflow procedures and guidelines are followed by Call Center staff. Facilitate inclusive learning space maintenance and design practices focused on improving learning space effectiveness and end-user experiences Create user guides and FAQ documentation to assist customers with common support issues Provides direction and leadership of full-time Classroom Support technicians daily Coordinates and performs daily oversight for all projects and support requests as assigned by the Classroom Support Manager Serve as the first point of contact for student and full-time Classroom Support Technicians, providing guidance and help with any issues Assists the AV Systems Engineer with advanced AV device troubleshooting and AV programming tasks Work with the AV Integration Team to coordinate and oversee basic AV integration projects Provide technical training for student and full-time Classroom Support Technicians Minimum Education/Experience
Graduation from high school and one year in the field of technology related to the position's role. Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience. This advanced-level position also requires an additional one year of experience. Essential Job Duties
The Lead AV Systems Analyst will be responsible for the maintenance and support of effective and accessible learning environments for faculty, students, and staff. This position will work with faculty and staff in the performance of duties as a representative of the Learning Space Technology group which will require strong customer service skills. Other Work Responsibilities
Assist the AV Integration team with installs (rack building, AV system installation, projector mounting, etc.). Assist the AV Design team with design considerations and overall system design especially when it pertains to classroom systems. Assist AV Systems Engineer with control system maintenance as needed. Departmental Preferred Experience, Skills, Training/Education
3+ years of experience in the AV profession; of which 1+ years of AV design and AV programming experience and Two (2) years of demonstrated experience in audio-visual support are included. One (1) year of leadership experience. Experienced with control systems maintenance. Extron or Crestron programmer certification Experience with networked AV systems Experience working in a Higher Education environment Experience using Smartsheet or other project management software Experience with IT service management and ticketing systems Experience with Crestron NVX or Extron NAV AVoIP systems AVIXA CTS, CTS-I, or CTS-D certification Biamp TesiraForte certification CompTIA Net+ certification Demonstrated customer service experience in the audio-visual field. Proven knowledge of current industry practices and standards used in audio-visual technology. Demonstrated experience in testing and resolving potential hardware and software issues. Demonstrated ability to multitask, adapt to changing requirements, manage multiple tasks, work well under pressure, and garner consensus from multiple stakeholders Strong analytical, problem-solving, and execution skills are needed to perform the troubleshooting of complex AV and IT systems Demonstrated success driving results as a self-directed, proactive individual contributor Ability to troubleshoot and resolve issues independently Collaborative and team-oriented Note:
The position has a closed date of 2025-11-05, which may indicate that the job is no longer available. #J-18808-Ljbffr