TNDC
Overview
Job Title: Assistant Manager Employment Status: Full-Time; Non-exempt Location: 220 Golden Gate Ave, San Francisco, CA 94102 Schedule: Monday - Friday, 8:00 am - 4:30 pm Pay Range: $25.00 - $28.00/hour Summary
The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures and programs. The Assistant Manager ensures that the building is well-run and well-maintained, that the occupancy level is acceptable, and that the residents have a supportive environment. The Assistant Manager also oversees the tenant certifications on site, with guidance from the General Manager. The Assistant Manager must work well with the on-site support services staff and must be respectful and professional with residents, visitors, vendors, support services and staff. When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff. Essential Duties
In the absence of the General Manager, the Assistant Manager will: Perform supervisory, administrative, and management tasks. Aid or conduct new resident lease orientations, certifications, and responsibilities. Conduct background checks on applicants and make recommendations for acceptance or rejection for the final approval by General Manager and Compliance. Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling. Manage, Interview, and prepare the Initial and recertification process of tenants\' income and family composition. Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices. Coordinate maintenance work orders. Inspect apartments and grounds for maintenance and repair needs. Attend and take part in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed. Submit the required internal and external reports. Collaborate and partner with internal and external partners to ensure the property\'s success. Day-to-day Administration
Manage the day-to-day administration of the property office: ensure the office is clean, professional and well-organized. Answer telephones courteously and efficiently. Sort, distribute, open and answer mail daily in the absence of the Desk Clerk. Be responsible for the inventory and order of administrative supplies and equipment as needed. Maintain files, records, rental agreements and other documents in an orderly manner. Schedule maintenance repairs, generate and file work orders and follow-ups as appropriate. Maintain a businesslike and professional appearance. Be available by cell phone for emergencies as needed for Desk Clerks. Assist the General Manager with special projects and administrative tasks. Tenant Relations & Compliance
Collect rent and account for monies collected: scan checks, ensure prompt collection of subsidies and tenant receivables, submit vacancy loss reimbursements, and enter payments into Yardi for tenant receivables. Manage resident evictions and stipulations in compliance with court orders as directed by the General Manager. Prepare and complete resident Initial and recertifications, including notification, documentation collection, third-party verification, Tenant Income Certification (TIC), compliance review, approval routing, submission to compliance, and record keeping. Respond to tenant requests promptly and professionally; address complaints and incident reports; build positive relationships; enforce property rules and report violations. Supervisory & Administrative Duties
Directly supervise desk clerks: recruitment, approving timesheets, performance evaluations, and discipline/promotions recommendations; monitor building expenditures and approve payables with General Manager. Qualifications
Required Skills
Experience serving diverse, low-income, and multi-ethnic communities with respect and empathy. Self-motivated and capable of solving problems independently. Proficient in verbal and written communication skills. Able to handle pressure situations with calmness and professionalism. Minimum Qualifications
Proficiency in Microsoft Office (Word, Excel, Outlook). Knowledge of general management of subsidized housing programs. 6 months to 1 year of experience in affordable programs completing Income Certifications. Preferred Qualifications
Associate degree or certificate, or related experience; supervisory experience preferred. HUD/Tax Credit/LiHTC designations or equivalents is a plus. Knowledge of Section 8 practices; experience in affordable housing or nonprofit property management. Knowledge of property management software (Yardi, OneSite, etc.) and budget/facilities management. High-rise fire safety knowledge; TRACS familiarity for HUD buildings; experience with Tenderloin neighborhood. Conflict resolution and resident relations experience; knowledge of substance abuse and homelessness issues. Language skills other than English are a plus. Tenderloin Neighborhood Development Corporation
is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
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Job Title: Assistant Manager Employment Status: Full-Time; Non-exempt Location: 220 Golden Gate Ave, San Francisco, CA 94102 Schedule: Monday - Friday, 8:00 am - 4:30 pm Pay Range: $25.00 - $28.00/hour Summary
The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures and programs. The Assistant Manager ensures that the building is well-run and well-maintained, that the occupancy level is acceptable, and that the residents have a supportive environment. The Assistant Manager also oversees the tenant certifications on site, with guidance from the General Manager. The Assistant Manager must work well with the on-site support services staff and must be respectful and professional with residents, visitors, vendors, support services and staff. When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff. Essential Duties
In the absence of the General Manager, the Assistant Manager will: Perform supervisory, administrative, and management tasks. Aid or conduct new resident lease orientations, certifications, and responsibilities. Conduct background checks on applicants and make recommendations for acceptance or rejection for the final approval by General Manager and Compliance. Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling. Manage, Interview, and prepare the Initial and recertification process of tenants\' income and family composition. Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices. Coordinate maintenance work orders. Inspect apartments and grounds for maintenance and repair needs. Attend and take part in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed. Submit the required internal and external reports. Collaborate and partner with internal and external partners to ensure the property\'s success. Day-to-day Administration
Manage the day-to-day administration of the property office: ensure the office is clean, professional and well-organized. Answer telephones courteously and efficiently. Sort, distribute, open and answer mail daily in the absence of the Desk Clerk. Be responsible for the inventory and order of administrative supplies and equipment as needed. Maintain files, records, rental agreements and other documents in an orderly manner. Schedule maintenance repairs, generate and file work orders and follow-ups as appropriate. Maintain a businesslike and professional appearance. Be available by cell phone for emergencies as needed for Desk Clerks. Assist the General Manager with special projects and administrative tasks. Tenant Relations & Compliance
Collect rent and account for monies collected: scan checks, ensure prompt collection of subsidies and tenant receivables, submit vacancy loss reimbursements, and enter payments into Yardi for tenant receivables. Manage resident evictions and stipulations in compliance with court orders as directed by the General Manager. Prepare and complete resident Initial and recertifications, including notification, documentation collection, third-party verification, Tenant Income Certification (TIC), compliance review, approval routing, submission to compliance, and record keeping. Respond to tenant requests promptly and professionally; address complaints and incident reports; build positive relationships; enforce property rules and report violations. Supervisory & Administrative Duties
Directly supervise desk clerks: recruitment, approving timesheets, performance evaluations, and discipline/promotions recommendations; monitor building expenditures and approve payables with General Manager. Qualifications
Required Skills
Experience serving diverse, low-income, and multi-ethnic communities with respect and empathy. Self-motivated and capable of solving problems independently. Proficient in verbal and written communication skills. Able to handle pressure situations with calmness and professionalism. Minimum Qualifications
Proficiency in Microsoft Office (Word, Excel, Outlook). Knowledge of general management of subsidized housing programs. 6 months to 1 year of experience in affordable programs completing Income Certifications. Preferred Qualifications
Associate degree or certificate, or related experience; supervisory experience preferred. HUD/Tax Credit/LiHTC designations or equivalents is a plus. Knowledge of Section 8 practices; experience in affordable housing or nonprofit property management. Knowledge of property management software (Yardi, OneSite, etc.) and budget/facilities management. High-rise fire safety knowledge; TRACS familiarity for HUD buildings; experience with Tenderloin neighborhood. Conflict resolution and resident relations experience; knowledge of substance abuse and homelessness issues. Language skills other than English are a plus. Tenderloin Neighborhood Development Corporation
is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
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